Note: The job is a remote job and is open to candidates in USA. Mercury is a fintech company building Mercury Bank, N.A., a proposed nationally chartered bank focused on serving ambitious businesses. The Senior Technical Program Manager will own end-to-end delivery of technology programs supporting charge cards, term loans, and related credit products, coordinating Engineering, Product, Risk, Compliance, Treasury, and Operations while ensuring programs are strategically sequenced, audit-ready, and delivered effectively.
Responsibilities
- Own the integrated program plan across all active credit and lending workstreams, covering milestones, dependencies, and critical paths across Engineering, Product, Risk, Compliance, Treasury, and Operations
- Proactively manage sequencing, resourcing tradeoffs, and escalations. When initiatives are off-track, you identify it first and bring a recommended path forward
- Ensure Compliance, Treasury, and Operations readiness lands alongside product and regulatory milestones
- Drive incident learnings back into design, test coverage, and runbooks so each issue improves the underlying system, not just fixes the symptom
- Contribute to the overall (proposed) Mercury Bank, NA technical program, collaborating with other TPMs to build a holistic view of progress and risks
- Keep a single source of truth for status, decisions, risks, and owners. Maintain a living RAID log with clear owners and impact assessments
- Facilitate structured decision-making by surfacing options and tradeoffs to leaders before problems escalate
- Build and improve the operating systems that drive credit and lending product decisions: planning cycles, reviews, decision frameworks, launch readiness
- Produce concise, predictable updates calibrated to the audience
- Synthesize complex cross-functional information into recommendations that help executives decide and move
- Produce documentation of program objectives, architecture decisions, and operational impacts that onboards new team members without requiring a meeting to explain it
- Function as a trusted thought partner to engineering leads, product managers, and senior leadership
- Identify inefficiencies and eliminate them through automation, AI tooling, or process redesign
- Lead technical retrospectives and post-mortems, ensuring learnings are systematized rather than forgotten
Skills
- 10+ years of program management or technical program management in a high-growth or regulated environment
- Direct experience in financial services, fintech, or credit infrastructure. Compliance, audit, reporting and risk management obligations are familiar territory
- Track record of operating at the department or business level, owning programs with multiple concurrent workstreams and cross-functional accountability
- Proven ability to communicate with and influence executive stakeholders, in writing and in high-stakes meetings, without a senior manager to translate
- Product-first. You evaluate everything through: what is the user problem, what is the fastest path to learning, what actually moves the needle
- AI-native. You use AI tools to do your actual work. You have built workflows or tooling that changed how your team operates. When you see a repetitive process, you automate it
- Comfortable in ambiguity. You build structure where there is none
- Systems thinker. You see dependencies, second-order effects, and points of failure before they surface, and you build programs that account for them
- Energized by building and operating. You do your best work designing the system and running it well once it is built
- Technical fluency. You can understand and challenge engineering decisions, identify technical risks early, and translate complexity for non-technical stakeholders
- Exceptional written and verbal communication. You write documentation that clarifies hard decisions and build frameworks teams actually adopt
- Commercial instincts. You understand the financial dynamics of a lending business well enough to evaluate tradeoffs with authority
- High emotional intelligence. You build trust quickly across engineering, product, risk, and executive stakeholders. You navigate complex interpersonal situations without losing credibility or momentum
- Bonus: Familiarity with the lending tooling ecosystem such as loan origination, credit risk management and lending management systems
Benefits
- Equity (stock options/RSUs)
Company Overview
Company H1B Sponsorship