Note: The job is a remote job and is open to candidates in USA. Concert Health is seeking a Senior Technical Product Manager to help create a unified technology experience for clinicians and patients across EHR/EMR systems, care management, patient engagement, and healthcare analytics. The role owns product roadmaps, defines requirements, leads integrations, translates requirements into user stories, and partners with engineering, clinical, customer, and solutions teams to deliver scalable healthcare technology.
Responsibilities
- Lead the prioritization, and execution of customer EHR/EMR integrations and implementation capabilities, partnering closely with customers, implementation, engineering, clinical operations, and third-party vendors to deliver seamless interoperability, accelerate customer onboarding, and ensure successful deployment and adoption
- Become an expert. Get to know our exceptional clinicians - find ways to delight and remove administrative burden, to improve collaboration with primary care partners, and to engage patients in their care
- Own and drive the product roadmap for patient and provider engagement applications, for integration and analytics, and for APIs and integrations with new data systems
- Define requirements. Work with our solutions, clinical and other teams to understand and refine requirements
- Create user stories and acceptance criteria. Convert requirements into user stories (independent, negotiable, valuable, estimable, small, testable), collaborating with architects to define a logical, iterative path for each feature
- Iterate with development teams to turn user stories into product features - guiding and prioritizing the daily, iterative work, and validating successful completion of each step
- Drive knowledge transfer to our solutions team related to features you own, ensuring successful transition from development to documentation, training, adoption, and support
- Use and grow your technical skills. We’re a dynamic startup and a small team, so you’ll have the opportunity to take on other projects, including design, complex testing, deep root cause analysis, and the creation of BI and reporting assets for internal teams and our customers
Skills
- 5+ years' agile and advanced product management experience
- Practical competency with all skills and responsibilities of a “[full stack product manager](https://www.launchnotes.com/blog/the-role-of-a-full-stack-product-manager-a-comprehensive-guide)”
- Deep knowledge of EHR/EMR workflows with healthcare interoperability standards such as FHIR, HL7, integration strategies and tools, preferably with Salesforce platform
- Ability to function with a high level of autonomy, driving multiple projects in parallel, and to provide multiple option proposals with risk/benefit analyses
- Ability to make trade-off decisions between possible and desirable, finding leverage opportunities, which requires a good sense of what is technically feasible
- Demonstrated use of data and forecasting to build business cases, analyze performance and drive decision-making
- Passion for enabling great patient care with technology and demonstrated success building enterprise healthcare solutions - navigating HIPAA, data privacy, payer and other constraints to create simple, elegant user experiences
- Exceptional written and verbal communication skills
- A positive, proactive mindset, combined with excellent prioritization and task management skills
- Ability to storyboard, and create basic mockups and wireframes
- Analytical, methodical approach to problem solving – exceptional ability to break concepts and requirements into detailed, independent, estimable and testable user stories and logical iterative steps for development
- Ability to provide clear direction, set measurable goals, manage details, and track delivery
- Strong competency with Azure DevOps or equivalent SDLC platform, and the application of INVEST or similar structured approaches to user story-writing
- Knowledge of behavioral healthcare domain - clinical workflows, care delivery, revenue cycle,etc
- Some form of highly technical experience (e.g. as a software developer, BI/data developer, etc.)
- Demonstrated expertise with reporting and analytics tools (QuickSight, Tableau, XLS modeling)
- Experience as a Salesforce.com end user
Benefits
- 100% remote with employer supplied computer equipment
- $50.00/month non-taxable remote stipend
- 10 paid holidays, sick time, and flexible PTO plans
- Medical, Dental, and Vision plans effective on the first day of employment
- First Stop Health to medically enrolled members and their immediate family members for FREE
- Employer paid Short Term Disability and Long Term Disability plans
- Employer paid Life and AD&D insurance of $50,000
- Employer paid Parental Leave of 12 weeks
- 401K
Company Overview