Note: The job is a remote job and is open to candidates in USA. Outreach is an agentic AI platform for revenue teams that provides sales engagement, conversation intelligence, and AI-enabled revenue workflows. The Senior Technical Consultant serves as a technical subject matter expert, implementing and configuring SaaS solutions, supporting AI initiatives, advising customers, and driving adoption of technical best practices.
Responsibilities
- Manage and execute on implementations & projects for customers, including AI-enabled solution deployments within our platform
- Perform detailed discovery with customers around their CRM usage and translate that to Outreach integration functionality
- Serve as the go-to subject matter expert on Outreach technologies and AI features for internal and external stakeholders
- Partner with Program & Project Managers, Professional Services Consultants, Trainers, and customer stakeholders to successfully drive projects to completion
- Explore client processes and distill information from multiple sources to inform complex configuration setup and integration design
- Support the adoption of AI-enabled workflows
- Collaborate with client technical experts to establish a thorough configuration testing plan
Skills
- You have 4-5 years of experience working in a SaaS consulting role, with at least 2 years of experience in a technical or support role
- You have a history of mastering new technologies and technical skills quickly and efficiently
- You also have a demonstrated ability to enact creative technical testing and troubleshooting processes
- You stay current on AI-enabled tools and workflows, pick up new AI capabilities quickly, and look for practical ways to apply automation and AI-driven insights to improve your work and your customers' outcomes
- You have the ability to discover the “how” and “why” of proposed solutions to determine feasibility and suggest alternatives
- You have a history of collaborating with teammates and enterprise level customers to solve difficult problems
- You have a willingness to theorize about complex integration solutions while also being able to jump in and get things done
- You have experience successfully collaborating with client contacts at all levels of the organization chart and translating complex technical topics into language that can be understood by non-technical stakeholders
- Ability to speak with expert knowledge about a broad spectrum of technical topics including APIs, CRM Integration, security, privacy, and integrations
- Familiarity with front-end and back-end development technologies
- Admin certification with a CRM, such as Salesforce or Dynamics, or another SaaS platform
- Track record of leading with optimism to help others persevere in difficult situations
- Expertise in working with a Sales Engagement Platform
- History of working with internal Product or Engineering teams to improve product features and capabilities
Benefits
- Flexible time off
- 401k to help you save for the future
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- A parental leave program that includes options for a paid night nurse, and a gradual return to work
- Infertility/ assisted reproductive services benefit
- Employee referral bonuses to encourage the addition of great new people to the team
- Snacks and beverages in the Office, along with fun events to celebrate
- Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
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