Note: The job is a remote job and is open to candidates in USA. Bloomreach is building an agentic platform for personalization that helps businesses deliver personalized customer journeys. The Senior Technical Consultant leads technical implementations of Bloomreach Marketing and Search platforms, consulting with customers on integrations, data architecture, troubleshooting, solution design, and best practices.
Responsibilities
- Effectively communicate project requirements with a diverse group of roles within our customer's organization
- Consulting customers on data architecture, data mapping best practices and recommendations, and leading technical calls as needed
- Lead the technical integration of our products using web technologies such as Javascript, HTML, CSS, and SQL
- Help identify, troubleshoot, and address technical risks and issues with web service integrations, from web and mobile frontend issues to backend performance optimizations
- Quickly develop a deep understanding of our products and how they can be leveraged to meet customer requirements
- Use Bloomreach tools and dashboards to demonstrate features to Customers and to provide high level overviews of functionalities available
- Building out simple marketing automation scenarios in support of Customer use cases, including scenarios to support email warmups
- Helping our Business Consultants set up more advanced Marketing functionalities (connecting databases, internal apps, setting up web layers, dynamic content personalization, targeted campaigns, etc.)
- Validate functional discovery, scope, and solution design decisions for product integrations
- Develop repeatable and scalable processes to improve project quality
- Work with internal Support teams to resolve account issues on an as needed basis
Skills
- 5+ years of experience in service delivery, with strong leadership, organization, communication, and consulting skills
- Being detail oriented, with strong technical problem solving and debugging skills
- BS in Information Systems/Computer Science, or equivalent degree
- Experience with data imports, data transformations, and data transfers (API, SFTP) is required
- Frontend coding experience (Javascript – jQuery, HTML, CSS) ideally for a web-based SaaS platform, is required
- Backend coding experience (node.js, Python, SQL, BigQuery) is an asset
- Experience with Tag managers such Google Tag Manager and Tralium is seen as a benefit
- Experience with either an omnichannel marketing automation and/or CDP platform (Salesforce Marketing Cloud, Adobe Marketing Cloud, Emarsys, Braze, Klaviyo) or a search platform such as Endeca, Solr, Elasticsearch is strongly desired
- Familiarity with commerce platforms (Shopify, Salesforce Commerce Cloud) is desired but not essential
- Experience with building out marketing automation use cases and supporting email warmups is desired but not essential
Benefits
- Health care including medical, dental, and vision insurance
- 401k plan with employer contribution
- Flexible working hours to accommodate your working style
- We work virtual-first with several Bloomreach Hubs available across three continents
- Company events to experience the global spirit of the company
- Every Bloomreacher can take 5 paid days off to volunteer, subject to employment type
- People Development Program with personal development workshops and competency maps for select functions
- Resident communication coach available to help navigate work-related communications and decision-making challenges
- Leader Development Program including regular comprehensive feedback, consultations with a coach and follow-up check-ins
- $1,500 professional education budget on an annual basis to purchase education products such as books, courses, and certifications
- Employee Assistance Program with counselors for non-work-related challenges
- Subscription to Calm, a sleep and meditation app
- One additional day off each quarter through ‘DisConnect’ days
- Sports, yoga, and meditation opportunities
- Extended parental leave up to 26 calendar weeks for Primary Caregivers
- Restricted Stock Units or Stock Options, depending on a team member’s role, seniority, and location
- Company performance bonus
- Employee referral bonus of up to $3,000
- Work anniversary rewards and celebrations
Company Overview
Company H1B Sponsorship