Note: The job is a remote job and is open to candidates in USA. Lead is a banking infrastructure platform trusted by the most innovative companies to power complex financial products. The Senior Technical Account Manager will support partner onboarding to the Banking as a Service platform, focusing on delivering an implementation experience from contract signature to go-live.
Responsibilities
- Deeply understand the partner’s business goals and product structure
- Lead technical implementations of new partners and serve as the key technical contact as they integrate with Lead
- Partner with product/engineering, program management, legal/compliance/risk, accounting, and other teams for tasks related to partner onboarding
- Define internal processes to streamline partner onboarding
- Build product examples, documentation, and other critical resources in order for external and internal parties to operate more effectively and efficiently
- Successfully manage a number of engagements concurrently
- Effectively manage escalations, scope change, and implementation of projects or programs including monitoring project quality, timeline, risk, and performance
- Inform partners of our product development roadmap with concrete examples, while setting appropriate expectations
- Be an integral part of building out this function from 0 to 1 defining culture, processes, and identity
- Perform all other duties as assigned
Skills
- 5+ years of hands-on solution architecture, data integration, partner delivery experience
- Ability to understand, visualize, and document the client's product construct and how they map to our internal data models used for processing cards, transactions, and loans
- Excellent knowledge of SFTP, APIs, and related standards such as HTTP, REST, SOAP, and OAuth
- Proven ability to present technical solutions effectively to diverse stakeholder groups
- Experience managing projects with multiple requirements and agendas while maintaining holistic plans and driving to agreed upon schedule
- Outstanding communication and problem-solving skills, customer focus, and results orientation
- Knowledge of financial services and the fintech ecosystem and desire to learn changing trends across, especially as it relates to legal, compliance, underwriting, and risk management
Benefits
- Medical, Dental, Vision, Life
- 401k Matching
- Other wellness benefits, including FSA, HSA and HRA
- Paid parental leave
- Flexible vacation policy, including PTO and paid holidays
- Ample opportunities for career growth
Company Overview
Company H1B Sponsorship