Note: The job is a remote job and is open to candidates in USA. Compass UOL is a global technology consultancy and AWS Partner, helping organizations accelerate cloud adoption and optimize their investments. As a Senior Technical Account Manager, you will act as the principal technical advisor to clients, providing guidance on AWS usage and strategies to enhance their cloud experience.
Responsibilities
- Proactively monitor and analyze customer's AWS usage and cost, capturing trends, anomalies, and opportunities to optimize
- Actively engage with customers, providing proactive guidance and optimization best practices
- Establish a regular cadence with key customer contacts, and cultivate a trusted advisor relationship with a strong focus on driving cloud optimization, ensuring retention, and fostering high customer satisfaction
- Perform periodic account reviews and deliver high-value presentations highlighting your findings and recommendations
- Serve as your customer's primary technical point of contact for use case and best practice guidance
- Understand customer business needs and objectives, and develop thoughtful cloud and optimization strategies to help drive healthy cloud consumption
- Consult on architecture, governance, cost management, operations, and other pillars of the Well-Architected AWS Framework
- Lead cloud capabilities workshops and operational readiness exercises
- Track and provide detailed reviews of technical support cases and performance metrics on an ongoing basis
- Drive customer self-sufficiency by ensuring customers understand how to use tools such as CloudHealth and AWS Cost Explorer
- Build custom and ad-hoc reports for customers based on their specific needs
- Support customers in planning, estimating, budgeting, and forecasting exercises
- Make recommendations on how new Compass or AWS offerings may fit in the company's overall strategy and/or architecture, and engage Sales when appropriate
- Aid in project and event planning, private pricing agreement discussions, and pre-sales activities
- Participate in customer-requested meetings
- Collaborate with technical support teams for escalated issues that require your expertise
- Support customer onboarding and backend operational activities
- Occasionally be available to handle urgent issues that may be outside normal business hours
- Stay educated on the latest cloud optimization strategies and technologies
Skills
- 5+ years of technical account management, cloud FinOps, cloud consulting, technical support, or technical engineering experience in AWS and/or other cloud platforms
- Experience in internal enterprise or external customer-facing environments
- Deep experience collecting and analyzing large cost and usage datasets to support data-driven decision making
- Experience in financial controls like forecasting, budgeting, and expense tracking
- Experience applying technical or operational expertise to identify opportunities, risks, and trade-offs
- Advanced proficiency in AWS Cost Explorer and Microsoft Excel
- Ability to manage challenging situations in a fast-paced environment
- Excellent customer service and conflict resolution skills
- Strong problem-solving skills
- Strong understanding of the pillars of the AWS Well-Architected Framework and how to apply them to existing or new customer environments
- Experience using Tanzu CloudHealth, or other FinOps or Technology Business Management tools
- AWS certification at the Associate level or above, or FinOps certification at the Practitioner level or above
Company Overview