[Remote] Senior Team Lead, Collections

Note: The job is a remote job and is open to candidates in USA. NTT Global Data Centers is a leading provider of data center services, offering innovative solutions across the globe. The Senior Team Lead, Collections is responsible for overseeing a global portfolio of accounts receivable, leading a team focused on cash collection, dispute resolution, and credit risk mitigation. Responsibilities • Lead, coach, and develop a team of collectors and senior collectors (typically 6–12 FTEs) with clear goals, weekly pipeline reviews, and performance feedback • Own team capacity planning, queue assignment, and prioritization based on risk, aging buckets, and value-at-risk (VaR) • Build a high-performance culture with dashboards, incentives, and recognition tied to cash targets and quality metrics • Own Global/segment cash collection targets, DSO, Current %, and >90/120 aging reduction plans; publish weekly and monthly performance packs • Oversee proactive outreach cadence (email/calls/portals), payment plan negotiations, short‑pay management, and promise‑to‑pay adherence • Govern dispute triage (pricing, PO issues, service credits, billing errors), driving root-cause analysis and cross‑functional closure SLAs • Partner with Credit Risk to recommend credit limit changes, account holds/releases, and escalations for high‑risk customers • Ensure cash application alignment (remittance, short pays, unapplied, on‑account), working closely with the Cash Apps team to clear exceptions • Manage month-end close inputs: cash forecast, allowance for doubtful accounts (AFDA) insights, and aging commentary for Finance/Controllership • Maintain collection strategies by segment (enterprise, commercial, strategic accounts), leveraging segmentation, scoring, and dialer/workflow tools • Run cross-functional AR standups with Sales/CS/Billing to unblock disputes and accelerate payments • Lead structured client escalations with account teams; participate in Quarterly Business Reviews (QBRs) for top past‑due customers • Provide executive-ready reporting to Finance Leadership on risk exposure, cash variances, and remediation plans • Uphold SOX/internal control compliance across collections, adjustments, and write‑off workflows; ensure documentation and audit readiness • Identify and execute process improvements/automation (e.g., dunning optimization, template standardization, portal enrollment, RPA opportunities) • Drive data quality—customer master hygiene, invoice accuracy, billing addresses, and payment method enablement (ACH/wire/SEPA/virtual card) • Contribute to policy updates (credit, collections, dispute, write‑off thresholds) and train the team on changes • Track and improve customer experience in the collections process (professional tone, clarity, and resolution speed) Skills • Bachelor's degree in Finance, Accounting, Business, or related field • 7–10 years total experience in Collections/Credit & Collections/O2C • 2–4 years in people leadership • Proven track record of improving cash collections • Reducing DSO/aging • Resolving high-value disputes • Experience working with enterprise/strategic accounts • Navigating customer procurement/AP portals • Prior exposure to global operations and working across time zones/stakeholders • Strong command of Order‑to‑Cash (O2C) processes—billing, cash app, credit risk, and collections best practices • Proficient in ERP/finance systems (e.g., SAP S/4HANA, Oracle) and collections/workflow tools (e.g., HighRadius, GetPaid, BillTrust) and customer portals • Advanced Excel/Sheets (lookups, pivots, modeling) • Comfortable with BI tools (Power BI/Tableau) for AR analytics and forecasting • Understanding of IFRS/GAAP concepts relevant to AR and internal controls/SOX • Data‑driven decision maker with bias for action and ownership of outcomes • Persuasive communication and negotiation skills—able to handle executive‑level client escalations • People leadership: coaching, performance management, and mentoring, with demonstrated ability to elevate team capability • High degree of integrity, judgment, and resilience in a fast‑paced, global environment • MBA/PGDM in Finance or professional credential (e.g., CA Inter, CMA, CCE/Credit Management) • Training/certification in Lean/Yellow Belt or Data Analytics (Power BI) Benefits • All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. • Employees receive paid time-off • Medical, dental, and vision benefits • Life and supplemental insurance • Short-term and long-term disability • Flexible spending account • 401k retirement plan • A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device. Company Overview • NTT Global Data Centers is a division of NTT DATA. It was founded in undefined, and is headquartered in London, England, GB, with a workforce of 1001-5000 employees. Its website is https://services.global.ntt/globaldatacenters.