Note: The job is a remote job and is open to candidates in USA. AlphaSense is a leading market intelligence company that leverages AI to provide insights for decision-making. They are seeking a Senior Student Program Manager to own and grow the AlphaSense Student Program, managing relationships with educational institutions and overseeing the program's operational aspects.
Responsibilities
- Own the end-to-end student activation and deactivation cycle. You are the accountable owner of this process, coordinating with and overseeing the work of Revenue Operations to ensure new cohorts are provisioned each semester and graduating classes are deactivated on schedule
- Serve as the primary point of coordination with RevOps for all student account activity, submitting activation batches, tracking ticket status, and escalating issues. RevOps executes; you own the outcome
- Maintain SFDC data integrity for all student users, ensuring Pilot and Division fields are accurate and up to date for every active account, working with RevOps to correct any data issues promptly
- Document and continuously improve the activation process, including edge cases and escalation paths, so that the full workflow is captured in writing and any team member could run it independently
- Serve as the primary AlphaSense point of contact for all 30+ approved institutions, including MBA programs, investment clubs, and financial education organizations
- Build and maintain a school-by-school relationship map: key contacts, cohort timelines, sensitivities, and relationship history
- Work with Customer Success and Marketing to execute outreach to onboard new schools, using a defined eligibility framework to prioritize target institutions
- Manage relationships with financial education and professional training partners and identify new partnership opportunities with organizations focused on institutional investment professionals
- Drive completion of the partnership agreement process with all active schools, ensuring every institution has a signed agreement or approved terms of use on file
- Coordinate DocuSign outreach and follow-up with school contacts, working with Legal to resolve any outstanding objections
- Ensure all new schools are onboarded with a signed agreement as a prerequisite for access
- Work with Customer Marketing and relevant stakeholders to build and manage the student communications calendar: welcome messages, mid-term engagement nudges, and off-boarding sequences for graduating cohorts
- Work with Demand Generation to develop the post-graduation outreach sequence, bridging student access to commercial conversations for graduates joining target firms
- Collaborate with Sales leadership to define and implement the SDR handoff protocol for graduating students
- Promote AlphaSenseIQ and other self-serve training resources to maximise student engagement and platform adoption
- Own the program scorecard and track active user rates, engagement depth, partnership coverage, and post-graduation conversion metrics
- Present program performance to Marketing and Sales leadership on a regular basis
- Work with RevOps to solve the SFDC graduate tracking challenge: linking student email addresses to commercial contacts once graduates join target firms
- Lead the program strategy, including recommendations on geography expansion and new partnership categories
Skills
- 5-8 years of experience in program management, partnership management, or university relations in a B2B SaaS or financial services environment
- Excellent relationship management skills, comfortable building trust with academic administrators, club leaders, and professional training organisations
- Strong operational instincts: you can document a process, manage a ticketing workflow, and maintain data hygiene in a CRM without needing to be asked
- Experience with Salesforce or a comparable CRM; comfortable working with data to track program health and report on outcomes
- Commercially minded: you understand that this is a pipeline program, not just a community program, and you are motivated by the conversion metrics as much as the relationships
- Excellent written communication skills; able to write clear, on-brand student-facing copy and crisp internal reports
- Self-directed and comfortable with ambiguity: this role is inheriting a well-documented foundation but will require significant independent build in the first 6–12 months
- Familiarity with financial services, investment management, or buy-side research is a strong plus
Benefits
- You may also be offered a performance-based bonus
- You may also be offered equity
- A generous benefits program
Company Overview