Note: The job is a remote job and is open to candidates in USA. GovCIO is currently hiring for a Senior Splunk Engineer - Infrastructure Operations to support their Administrative Office of the US Courts NLS project. The role involves designing and operating Splunk environments while monitoring system health and resolving issues related to data ingestion and performance.
Responsibilities
- Design, implement, and operate the Splunk Core, Enterprise Security, IT Service Intelligence (i.e., ITSI), Phantom (Security Orchestration, Automation, and Response (SOAR)), Splunk Cloud, Splunk On-Call, and Multi-Site Index Clustering environment
- Monitor overall Splunk health through the Monitoring Console (DMC) including indexer, search head, and cluster master status
- Track indexing rates, license usage, queue health, and search concurrency to identify performance or ingestion issues early
- Monitor CPU, memory, and disk utilization across all Splunk components to ensure optimal resource usage
- Respond promptly to health alerts, DMC warnings, or anomalies observed on monitoring dashboards
- Investigate and resolve common user-reported issues such as access problems, failed searches, or non-triggering alerts
- Troubleshoot data ingestion, parsing, and indexing issues across Universal Forwarders, Heavy Forwarders, and HEC endpoints
- Investigate missing or duplicate logs, timestamp errors, or sourcetype misassignments and escalate complex parsing issues to Engineering
- Validate new data source onboardings by confirming sourcetype assignment, timestamp accuracy, and field extraction integrity
- Support data source owners with forwarder deployment, syslog setup, and connectivity troubleshooting during initial onboarding
- Maintain data flow visibility from source → forwarder → indexer to confirm data completeness and performance
- Rotate and update credentials, API keys, or tokens used in data inputs, integrations, alerts, and scheduled searches
- Manage RBAC user and role mappings, handling access requests, entitlement reviews, and permission troubleshooting
- Provide end-user assistance with SPL searches, reports, alerts, and dashboards, including query optimization tips
- Maintain and update knowledge base articles, SOPs, and FAQs for repeatable issues and troubleshooting steps
- Log and escalate platform or parsing issues to the Engineering team with evidence such as logs, screenshots, and correlation IDs
- Open and manage Splunk Support cases for platform-level bugs, license problems, or critical system faults
- Monitor and manage ITSI service health, including KPIs, correlation searches, NEAP policies, and summary index latency
- Troubleshoot ITSI-related issues such as broken KPIs, delayed episodes, or missing notable events
- Perform capacity management by monitoring index growth, bucket rotation, and frozen data retention policies
- Conduct periodic system maintenance tasks, including orphaned object cleanup and knowledge object review
- Verify and maintain compliance with data governance and retention policies, ensuring secure and auditable configurations
- Participate in DR testing and validation to ensure Splunk data recovery and HA configurations are functioning as expected
- Document incidents, RCA findings, and preventive actions for future reference
- Collaborate closely with the Engineering team for escalations, root-cause investigations, and deployment verifications
Skills
- Bachelor's with 10 years (or commensurate experience) OR Masters Degree or higher (in a related discipline) with 7 years experience
- Expert skills in Enterprise Security, ITSI, SOAR, and the Splunk product line
- Able to design, implement, and operate the Splunk Core, Enterprise Security, IT Service Intelligence (i.e., ITSI), Phantom (Security Orchestration, Automation, and Response (SOAR)), Splunk Cloud, Splunk On-Call, and Multi-Site Index Clustering environment
- Must be able to obtain and maintain AOUSC Public Trust
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