Note: The job is a remote job and is open to candidates in USA. Rippling provides an integrated platform for managing HR, IT, Finance, and workforce systems. The Senior Solutions Consultant, GRC will serve as a compliance product expert and trusted customer advisor, leading onboarding, driving SOC 2 compliance outcomes, mitigating risks, enabling product adoption, collaborating across teams, and using customer insights to improve the product and customer success strategies.
Responsibilities
- Serve as the primary contact for customers, delivering an exceptional onboarding experience and supporting them throughout their compliance journey
- Help customers align our solution to their strategic objectives, accelerating their time to SOC 2 compliance
- Proactively identify customer challenges and lead cross-functional efforts to resolve issues, ensuring customer retention and satisfaction
- Promote Rippling's latest compliance features and capabilities, driving adoption and educating users on best practices
- Work closely with Sales, Product, and Account Management to ensure customer goals align with Rippling's vision and growth objectives
- Use data and customer insights to identify opportunities for product improvement and enhance customer success strategies
Skills
- 3+ years in customer success, consulting, or compliance-related roles, ideally in SaaS
- 3+ years in compliance or similar regulatory frameworks
- Exceptional communication skills, able to distill complex topics into actionable insights for diverse audiences
- Proven track record of managing customer relationships and driving successful outcomes in high-stakes environments
- Familiarity with tools like Salesforce, Jira, or analytics platforms
- Thrives in fast-paced, startup-like environments
Benefits
- Comprehensive healthcare coverage for you and your dependents.
- Flexible Time Off and generous parental leave policies.
- Professional development opportunities, including stipends for learning and growth.
- Home office setup allowance.
- 401(k) plan to support your financial goals.
- Equity opportunities in Rippling’s growth journey.
- Open to Remote for Right Person
Company Overview
Company H1B Sponsorship