Note: The job is a remote job and is open to candidates in USA. Automox is seeking a Senior Solutions Consultant to help customers realize ongoing value from its cloud-native endpoint management platform. The role leads onboarding and implementation, optimizes solutions, resolves technical challenges, and partners with customer success teams to improve adoption and outcomes.
Responsibilities
- Independently lead customer onboarding, platform implementation, solution optimization, and ongoing performance reviews
- Assess customer environments and build Automox policies, device groups, and patching workflows aligned with their operational needs
- Build customer trust through technical leadership, platform education, and clear guidance, including during challenging conversations
- Partner with CSMs to address technical barriers, improve adoption, and maximize customer outcomes
- Investigate patching and endpoint issues, document findings, and coordinate timely escalation to Support and Engineering
- Maintain clear engagement documentation and create reusable knowledge base articles, scripts, and technical guidance
- Read, troubleshoot, and modify PowerShell or Bash scripts; contribute scripts and software deployment content to our Worklet and Third-Party Software catalogs
- Improve service delivery and internal tooling, and contribute to shared technical projects and knowledge sharing
Skills
- 4+ years proven experience in a customer-facing technical role such as Systems Administration, Desktop Support, Solutions Engineering, or comparable technical IT role
- Expert proficiency in at least one core OS—Windows, macOS, or Linux—including administration, configuration, troubleshooting, and update management
- Proven production patch management experience, including deployment planning, testing, maintenance windows, reboot coordination, and failed-update troubleshooting
- Skilled at diagnosing and resolving advanced technical issues, performing custom solutioning, and conducting root cause analysis. Experience working closely with support, engineering, and customer success teams is essential
- Hands-on experience with endpoint or configuration management tools such as Automox, MECM/SCCM, Intune, WSUS, Jamf, NinjaOne, ManageEngine, BigFix, Tanium, or Ansible
- Clear communication with technical and business stakeholders, from SysAdmins to C-level executives
- Ownership of engagements, competing priorities, and follow-through; a collaborative approach and willingness to expand current skill set and contribute broadly to team and company objectives
- We are not able to sponsor work visas at this time
- Prior external consulting experience is preferred, not required
- Preferred: familiarity with GitHub/Git, Jira, and customer success, CRM, or service delivery tools such as ChurnZero, Gainsight, Salesforce, or Rocketlane
- Preferred: experience writing original scripts, working with APIs, Python, or Go, and administering multiple operating systems
Benefits
- Equity for Full-Time Employees
- 401K Match
- Flexible PTO, generous sick time policy
- Comprehensive Health Plans with generous employer contributions
- 100% Company-paid Short Term/Long Term Disability and Life Insurance
- Company HSA Contribution: $100-$200 per month based on tier
- $25 per month Lifestyle Spending Account
- Internet Reimbursement - $50/month
- $500 Home office stipend
- $10k Adoption Benefit
- Comprehensive Family Planning Covered on Meritian Medical Plan
- Fully distributed company of remote employees
Company Overview