Note: The job is a remote job and is open to candidates in USA. Jack Henry is a financial technology company that provides secure digital banking and payment solutions to community banks and credit unions. The Senior Software Engineer: Site Reliability Engineering will modernize hybrid cloud and datacenter infrastructure, migrate legacy workloads to Google Cloud Platform, and implement SRE practices. The role focuses on automation, observability, reliability, security compliance, incident response, and cross-functional collaboration.
Responsibilities
- Drive the reliability and performance of both public cloud (production, testing, and development) and internal server infrastructure environments
- Design and implement robust Site Reliability Engineering practices, including defining and monitoring Service Level Objectives (SLOs) and Service Level Indicators (SLIs), focusing on proactive system health and error budgets
- Ruthlessly eliminate manual, repetitive work (toil) through automation. Develop and maintain automation scripts and tooling to streamline operations across the hybrid datacenter model (on-premises and public cloud)
- Treat the cloud and on-prem operational environment as a software project by using Infrastructure as Code (IaC) with tools like Terraform, Ansible, GitHub for provisioning and configuration
- Design and maintain rigorous configuration management processes to guarantee the consistency and desired state of the hybrid datacenter infrastructure, leveraging tools like Ansible
- Establish and manage comprehensive monitoring and alerting systems to provide deep visibility into the health and performance of services. Build systems that are self-healing and advocate for themselves
- Lead blameless post-mortems and RCAs for critical incidents, focusing on system-level improvements to prevent recurrence and enhance overall reliability
- Develop and implement strategies for efficient patch and vulnerability management across all environments. Automate security remediation efforts to ensure timely vulnerability mitigation and compliance (e.g., CIS, NIST, PCI)
- Support the company's strategic growth into public cloud services (Google Cloud Platform, Azure) and play a key role in the migration and redesign of services from on-premises data centers to Google Cloud Platform, ensuring adherence to SRE principles throughout the transition
- Partner closely with DevOps and development teams to embed reliability best practices throughout the software development lifecycle, ensuring seamless integration and operation of hybrid datacenter services
- Maintain comprehensive and actionable documentation for SRE processes, operational runbooks, and configurations
- May perform other duties as assigned
Skills
- Minimum 6 years of experience in cloud and hybrid datacenter operations with a focus on Infrastructure as Code (IaC) and Site Reliability Engineering
- Proficiency with Google Cloud Platform (preferred), AWS, and/or Azure
- Proficient in using GitOps, Terraform and Ansible in a CI/CD (continuous integration and continuous delivery) pipeline
- Experience using PowerShell, Python, or GoLang
- Solid understanding of Linux (POSIX) and Windows System administration as well as networking and firewalls
- Understanding of security best practices and compliance standards such as CIS, NIST and PCI
- Ability to participate in an on-call rotation every 7-8 weeks
- Bachelor's degree in Computer Science Information Technology, Engineering
- Relevant industry certifications. Google Associate Cloud Engineer or Google Cloud Architect preferred
- Proficient in ArgoCD and GitOps
- Familiarity with SQL and NoSQL databases
- Experience with Open Telemetry tooling and alerting such as Prometheus, Grafana, ELK Stack, et al
- Experience with Site Reliability Engineering (SRE) principles, including but not limited to Service Level Objectives (SLO) and Service Level Indicators (SLI), TOIL Reduction, Automation, and Root Cause Analysis
Benefits
- This position may be worked remotely within the United States, with the exception of California.
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