Note: The job is a remote job and is open to candidates in USA. Coinbase is a remote-first company dedicated to increasing economic freedom. As a Senior Software Engineer on the Platform Core Automation team, you will build AI infrastructure to automate customer support and compliance operations, focusing on LLM-powered systems that enhance efficiency and accuracy in customer interactions.
Responsibilities
- Own the design and delivery of agentic AI systems that power Coinbase's customer support and compliance automation, from LLM orchestration through production deployment and monitoring
- Build scalable, secure backend infrastructure in Python and Golang that serves AI workloads, including model integration pipelines, guardrails, grounding mechanisms, and measurement frameworks
- Drive end-to-end project execution on complex AI initiatives, making technical trade-offs across latency, accuracy, cost, and reliability
- Partner with Customer Experience, Compliance, and product engineering teams to identify high-impact automation opportunities and translate operational pain points into AI-powered solutions
- Strengthen engineering quality across the team by leading code reviews, mentoring engineers on AI system design patterns, and contributing to on-call rotations and incident response
Skills
- 5+ years of experience in software engineering, with proven expertise in designing, building, and maintaining production services using a microservices architecture
- Hands-on experience building LLM-based applications or AI/ML systems in production, including prompt engineering, retrieval-augmented generation (RAG), or agentic AI frameworks
- Proficiency in Python and Golang (or comparable backend languages), with experience integrating third-party AI models and APIs into production workflows
- Track record of delivering end-to-end projects with measurable business impact in ambiguous problem spaces
- Experience building data pipelines, integrating with external vendors, or working with large-scale unstructured data sources (e.g., blockchain data, customer interaction logs)
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
- Experience navigating rapid company growth (e.g., from startup to mid-size)
- Familiarity with GenAI frameworks/tools, Python, GoLang, Docker, Postgres, MongoDB
- Background in AI/LLM infrastructure is a strong plus
Benefits
- Medical, dental, vision
- 401(k)
Company Overview
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