Note: The job is a remote job and is open to candidates in USA. Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. They are seeking a Senior Site Reliability Engineer to ensure the reliability, scalability, and performance of their telephony and communications platform while working with a cross-functional team to enhance autonomous systems.
Responsibilities
- Own platform reliability, availability, and performance
- Build AWS infrastructure using Terraform and Infrastructure as Code
- Develop CI/CD pipelines, monitoring, and automation
- Define SLOs, SLIs, and error budgets
- Lead incident response and continuous reliability improvements
- Mentor engineers and participate in a 24/7 on-call rotation
Skills
- 8+ years in Software Engineering, Infrastructure, or Operations
- 4+ years of Site Reliability Engineering experience
- Strong AWS experience (EC2, ECS/EKS, VPC, Route 53, IAM, Lambda, S3, CloudWatch)
- Expertise with Terraform, CI/CD, observability, automation, and scripting (Python, Bash, or PowerShell)
- Experience supporting highly available, low-latency production systems
- Amazon Connect, Twilio, SIP/RTP, or other VoIP platforms
- Knowledge of voice quality metrics (MOS, jitter, packet loss)
- Experience with SOC 2, HIPAA, or FedRAMP environments
- Azure or GCP exposure
Benefits
- 100% remote work environment for engineers
- Hackathons for innovation
- Opportunity to learn from a dedicated leadership team
- Medical, Dental, & Vision Insurance (for full-time employees)
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Top-of-the-line company swag
- A paid time off policy
- A comprehensive benefits package
Company Overview