Note: The job is a remote job and is open to candidates in USA. Akamai Technologies is a distributed cloud, edge, security, content delivery, and AI platform company. The Senior Site Reliability Engineer will improve the reliability, scalability, performance, monitoring, and automation of dedicated AI hardware infrastructure while managing incidents and coordinating with vendors and cross-functional teams.
Responsibilities
- Developing and scaling robust programmatic tooling and infrastructure-as-code utilities in Python to eliminate operational toil and automate fleet-wide provisioning
- Integrating automated workflows across diverse corporate ticketing systems to enhance resolution times for hardware and network break-fix incidents
- Leveraging advanced AI tools and LLM-based development approaches to enhance technical execution, script creation, and comprehensive system evaluation
- Working on cutting-edge private cloud and compute technologies to improve the availability, latency, and overall systemic health of high-density hardware environments
- Designing and implementing telemetry pipelines, custom Prometheus/Grafana monitoring dashboards, and AI-based anomaly detection tailored for bare-metal and virtualized environments
- Participating in 24x7x365 on-call rotations, spearheading real-time incident management, and managing high-severity service disruption protocols via automated PagerDuty and Slack workflows
- Partnering directly with third-party infrastructure vendors and coordinating on-site field technicians to facilitate uptime activities
Skills
- Have 5+ years of relevant experience and a Bachelor's degree in Computer Science or related field
- Demonstrate exceptional proficiency in tooling and coding using languages like Python to build scalable operational tools, API integrations, and automation frameworks
- Show hands-on experience with modern observability stacks and timeseries engines, like Prometheus, Grafana, OpenTelemetry, and Loki
- Possess a working understanding of advanced networking topologies, high-bandwidth routing/switching infrastructure, BGP, and dual-stack IPv4/IPv6 networks
- Demonstrate expertise as a primary designer for new service rollouts, establishing operational readiness criteria, telemetry baselines, and alerting thresholds
- Demonstrate extensive experience building technical runbooks, leading complex incident response bridges, and driving comprehensive, blameless post-mortems
- Demonstrate a proven ability to fully own ambiguous technical challenges, coordinate cross-functional teams, and drive toward production-grade solutions effectively
Benefits
- Health, well-being, financial, and life support through Akamai's benefits program
- FlexBase flexible-work arrangement allowing employees to work at home, in an office, or a combination of both
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