Note: The job is a remote job and is open to candidates in USA. Fountain is an enterprise frontline workforce management platform that helps organizations hire, onboard, and manage workers at scale. The Senior Site Reliability Engineer will own the reliability, scalability, and operational excellence of Fountain’s systems by building Kubernetes and AWS infrastructure, improving deployment and observability practices, and leading incident response. The role partners with Engineering, Security, and Product to improve performance, developer experience, and operational maturity.
Responsibilities
- Own and improve platform reliability (SLOs/SLIs), capacity planning, and production readiness
- Design, build, and maintain Kubernetes-based infrastructure and deployment workflows
- Operate and evolve our AWS footprint (networking, compute, storage, IAM) with a security-first mindset
- Improve our CD/GitOps practices (ArgoCD) and deployment safety (progressive delivery, rollbacks, guardrails)
- Build autoscaling strategies for services and workloads (KEDA where appropriate)
- Lead incident response: on-call, triage, mitigation, postmortems, and preventative follow-through
- Strengthen observability across services: metrics, logs, traces, and alerting (OpenTelemetry + dashboards)
- Partner with application teams to tune performance, reduce toil, and improve operational maturity
- Improve infrastructure-as-code practices and maintain Terraform modules and environments
- Contribute to evaluating and integrating AI tooling and MCP tools to accelerate operational workflows
Skills
- 5+ years of experience in site reliability engineering
- Experience owning reliability for production systems — defining SLOs or running error budgets
- Deep hands-on experience with Kubernetes/Helm on EKS in production
- Experience with Cloudflare (CDN, WAF, etc)
- Experience with CI/CD or general GitOps deployment pattern experience
- Has led or significantly contributed to incident response and postmortem processes
- Working knowledge of AWS core services (networking, IAM, compute) beyond just EKS
- Experience evaluating or building AI-assisted ops tooling (MCP, agentic runbooks)
- OpenTelemetry / observability pipeline design
- ArgoCD, KEDA autoscaling
- Experience with Terraform
Benefits
- Freedom to work from wherever you choose
- In-person meetings with your team and an annual organization-wide meeting
- Competitive health plans in the United States
- A retirement plan in the United States
- Flexible vacation policy
- Paid holidays
- Monthly lunch stipends
- Annual allowances for ongoing education related to your profession and career advancement
- Home office reimbursements
- Cell phone reimbursements
- Wellness reimbursements
Company Overview
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