Note: The job is a remote job and is open to candidates in USA. Zillow is hiring a Senior Sales Systems Manager to strengthen its revenue engine by owning the systems, data workflows, and integrations that support sales and customer success teams. The role focuses on optimizing Salesforce, Gong, and Chili Piper, building scalable workflows and automations, and coordinating cross-functional delivery and production support.
Responsibilities
- Design and deliver cross-platform solutions that improve lead routing, scheduling, sales engagement, customer onboarding, and sales-to-customer-success handoffs. Translate business needs into technical requirements, acceptance criteria, and measurable outcomes
- Configure and optimize Salesforce, Gong, including Engage and Forecast, and Chili Piper. Partner with Product and Engineering to determine when to use native capabilities, integrations, custom development, or engineering-supported solutions
- Develop AI-enabled tools and customer-workflow automations that reduce manual effort and improve execution. Connect systems through APIs and other integration patterns, with appropriate testing, access controls, and human oversight
- Lead complex troubleshooting and escalated issue resolution across platforms, integrations, and data flows. Identify root causes, validate fixes, and address recurring failures rather than relying on repeated workarounds
- Lead or support user acceptance testing and technical release readiness, including test planning, super-user coordination, defect management, launch recommendations, and post-launch validation. Partner with Enablement and business leaders to support adoption
- Establish sustainable production ownership through documentation, monitoring, secure credential management, deployment and recovery practices, and knowledge transfer. Ensure critical workflows can be maintained by the team rather than a single individual
- Manage priorities, dependencies, and delivery commitments across stakeholders. Communicate progress and business implications clearly, surface risks early, and coordinate with partner teams on work outside the role’s ownership
Skills
- 8+ years of relevant experience in sales systems, revenue operations technology, business systems, or a related field, with demonstrated ownership of complex solutions from discovery and design through implementation, launch, and ongoing improvement
- You bring strong hands-on Salesforce expertise, including configuration, Flow, permissions, data models, and integration troubleshooting
- You understand how account, contact, opportunity, and ownership structures affect downstream workflows
- You have built and deployed AI-enabled solutions and workflow automations, not simply used AI productivity tools, and can explain their value, limitations, safeguards, and ongoing support needs
- You can develop, read, debug, and maintain integration or application code in a language such as Python or JavaScript/TypeScript
- You understand APIs, authentication, webhooks, error handling, and version control, and can use SQL to investigate data-quality and integration issues
- You have delivered systems changes through structured testing and release practices, including user acceptance testing, defect resolution, and post-launch stabilization
- You communicate technical topics clearly to audiences with different levels of expertise, manage competing priorities thoughtfully, and build productive partnerships across business and technical teams
Benefits
- Eligible for equity awards based on factors such as experience, performance and location; actual amounts will vary depending on experience, performance and location.
- Remote position: work from a physical location of your choice, which must be identified to the Company; U.S. employees may live in any of the 50 United States, with limited exceptions.
- Through Cloud HQ, most employees have the flexibility to work from wherever they’re most productive.
Company Overview
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