Note: The job is a remote job and is open to candidates in USA. RudderStack provides a warehouse-native Customer Data Platform that helps engineering, data, and AI teams collect, govern, and activate customer data. The Senior Sales Engineer will own the technical relationship throughout pre-sales evaluations, including discovery, solution design, proofs of concept, demos, architecture discussions, security reviews, and technical handoff to Customer Success.
Responsibilities
- Own the technical workstream on new business and expansion opportunities, from first technical call through to signed contract and handoff to Customer Success
- Run technical discovery to understand a prospect's current stack, data architecture, and the business outcomes they're trying to reach, then map those to a concrete RudderStack solution
- Design, build, and deliver proofs of concept and demos tailored to the customer's actual use case, not a canned script
- Lead architecture conversations on data governance, identity resolution, customer 360, and warehouse design, and defend those designs to technical buyers
- Navigate security reviews, RFPs, and technical due diligence alongside the account team
- Develop deep subject matter expertise on the customer data landscape and RudderStack's role within it
- Act as a trusted advisor who can influence a prospect's customer data strategy, not just answer questions about our product
- Bring the field's perspective back inside by surfacing patterns from prospect conversations to shape product direction and roadmap priorities
- Create technical content that scales your expertise beyond the deals you personally work
Skills
- 6+ years in a pre-sales solutions or sales engineering role, supporting technical products sold to technical buyers
- A track record of owning the technical win on complex, multi-stakeholder deals with enterprise customers
- Strong understanding of how modern web services and mobile apps are built, and the cloud infrastructure behind them (AWS, GCP, Azure, Snowflake, Databricks, BigQuery)
- Professional experience in several of: ETL/ELT concepts and workflows, data pipeline design, message queuing patterns, API design and integration, web or mobile development, technical consulting
- The ability to explain a hard technical concept to an engineer, a product manager, and a growth marketer, and have all three walk away with what they needed
- Comfort switching context quickly across multiple active opportunities
- You've built and shipped websites or mobile apps, or worked hands-on with ETL and data pipelines
- You've been a DBA, or have strong SQL and dbt experience
- You've worked in marketing or advertising technology and know firsthand where customer data breaks down
- You've worked with data analytics, data science, or AI/ML, particularly anything involving getting warehouse data into AI applications
- You have a habit of taking things apart to understand how they work under the hood
Benefits
- Our roles are remote first, and can be based anywhere in the US.
Company Overview
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