Note: The job is a remote job and is open to candidates in USA. CapRelo is a company specializing in relocation services, and they are seeking a Senior Relocation Consultant to assist in providing comprehensive relocation services for corporate clients and their families. The role involves managing service delivery, mentoring junior consultants, and ensuring client satisfaction throughout the relocation process.
Responsibilities
- Review and explain relocation policies, procedures, and benefits to transferees
- Manage policy components to assure compliance
- Thoroughly explain home sale programs to transferees
- Assist transferees with contract negotiations, review and approve contracts with bona fide outside buyers, review and approve inspections, negotiate repairs if necessary, and aid transferees and agents with the closing of the property with outside buyers
- Monitor progress and assure transferees satisfaction with service
- Demonstrate professionalism in all aspects, from communication and presentation to appearance and interactions, consistently exceeding expectations with clients and in the organization
- Assess transferee needs and provide services and resources to meet those needs
- Manage and coordinate services and benefits to possibly include temporary living, home marketing, and home sale, BVO, GBO mortgage (consultation and/or resources), home purchase, rental-departure and destination, expense management, household goods movement, set up candidate tours, and any future approved services
- Coordinate and communicate with the Team Lead, appropriate internal and external service providers, and appropriate client contact regarding the day-to-day management of assigned transferee activity
- Monitor progress and ensure the transferee’s satisfaction with services
- Mentor Level 1 and 2 Relocation Consultants
- Identify and execute training needs and develop learning objectives aligned with business goals
Skills
- Real Estate License encouraged
- 5+ years of demonstrated experience in real estate and/or corporate relocation
- Very good organizational, communication, and interpersonal skills
- Strong computer, database, and Microsoft Office experience
- Demonstrate a commitment to living our core values in every aspect of your work. Uphold the principles of integrity, teamwork, and continuous improvement to foster a positive and inclusive work environment
- Demonstrates a track record of achieving satisfactory home sale ratios, exceptional customer satisfaction ratings, and meeting or surpassing referral capture ratios
- Exhibits positive behavior and takes personal responsibility, contributing as a constructive and uplifting presence within the department
- 2+ years of college or strong academic history preferred
- CRP designation is not required but encouraged
Company Overview