Note: The job is a remote job and is open to candidates in USA. M Booth is an agency producing culturally resonant campaigns through creative, earned media, digital innovation, and audience insights. The Senior Project Manager – Innovation & Social will manage and optimize workflows across the Innovation Tech/GEO and Social Media Center of Excellence teams, customizing Monday.com processes, routing requests, protecting team capacity, and ensuring on-time delivery.
Responsibilities
- Partner directly with the Project Management Lead to review, edit, and customize existing agency Monday.com workflows, boards, and automation recipes to seamlessly support the Innovation Tech/GEO and Social CoE teams
- Adapt and maintain existing intake forms and standard operating procedures to ensure all incoming AI/GEO and Social CoE requests are properly scoped and routed
- Continuously evaluate tool performance, gather feedback from technical and account leads, and make updates to keep our project tracking lean and effective
- Act as the primary operational buffer for specialized talent, redirecting ad-hoc requests into formal Monday.com queues, clarifying vague briefs with account teams, and setting realistic priority levels
- Intelligently allocate and route approved work to developers, AI leads, and social strategists based on live capacity—safeguarding specialists from overload and unmanaged task switching
- Log, schedule, and track all projects from briefing through final delivery using Monday.com, facilitating regular status huddles and holding teams accountable to milestone deadlines
- Actively experiment with and leverage AI tools, Monday.com automations, and platform integrations to streamline project management workflows, speed up intake processing, and improve team velocity
- Onboard and educate account teams on how to properly brief, request, and collaborate with the Innovation and Social CoE hubs
- Deliver clear, actionable status updates to internal account leads and executive leadership regarding project health, risks, and queue timelines
Skills
- 5-7+ years of progressive project management within a fast-paced creative, PR, or digital marketing agency environment
- Demonstrated experience customizing, refining, and scaling existing project management platforms and intake workflows in agency settings
- Proven track record of working directly alongside developers, technical leads, and creative engineers—understanding technical terminology, developer workflows, and technical scope translation
- Practical experience or high enthusiasm for sourcing, implementing, and leveraging AI tools and advanced platform integrations to automate project management workflows and eliminate repetitive admin tasks
- Broad operational understanding of modern digital marketing ecosystems, including social media execution pipelines and emerging AI search/tech concepts (e.g., Generative Engine Optimization / GEO, prompt-based workflows, LLM search behaviors)
- Strong proficiency in Monday.com architecture, including editing custom intake forms, managing automated task-routing recipes, and building clear dashboard views
- Exceptional communication and active listening skills, with a proven ability to engage internal account teams and clients, truly understand their underlying needs, and keep everyone aligned with clarity, empathy, and diplomacy
- Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Texas, and Washington D.C
- Experience with third party integration tools like Zapier or Make is a big plus
Benefits
- A workplace that’s alive with courage, ideas, respect and humanity
- Professional growth and development programs to help advance your career
- Comprehensive health care and wellness plans for your entire family
- A 401(k) Savings Plan and Flexible Spending Accounts
- Paid holidays, Unlimited Paid Time Off (Personal, Sick, Vacation), and Summer Fridays
- Additional Perks: Family Leave, Well-Being Programs, and Commuter Benefits
- Remote or in the New York office
- Hybrid working environment; for employees in the NYC (or commutable surrounding distance) hub, in-person attendance 2 days a week
- For employees outside the NYC hub, in-person attendance for client meetings, events or team meetings
- In-person opportunities to connect with others who live in your hub to collaborate and work together
Company Overview
Company H1B Sponsorship