Note: The job is a remote job and is open to candidates in USA. Sermo is a company specializing in Medical Market Research, and they are seeking a Senior Project Manager to oversee the client experience for various surveys. The role involves leading client communication, managing project resources, and ensuring successful project delivery while maintaining client satisfaction.
Responsibilities
- Lead all client communication as the first point of contact coordinating with all internal teams
- Schedule an internal kick off in conjunction with Operational teams (e.g.: Survey Programming, QA and Data Processing, etc…) to review the full survey, agreeing on project delivery estimates
- Develop and execute project plans and field work strategy based on SERMO PM methodology
- When needed, request support from CSM Team to gather, summarize and confirm during external kick off call all client expectation on projects’ objectives
- Coordinate an external kick-off call, providing consultative feedback on the survey, before sharing any concerns, agreeing on and communicating timelines and deliverables. Follow up with notes
- Manage a setup team with daily stand ups, ensuring that each resource is motivated, committed and on-schedule to deliver the final survey links back to the client for review
- Conduct a soft launch of your study and manage any departures from the expected project timelines
- Monitor your survey quotas, doing everything necessary to deliver them on time and on budget
- Establish proactive communication channels with clients by providing daily (or as agreed) updates on fielding and delivery milestones and setting recurrent calls based on clients' preferences
- Transition to partnering with our data delivery teams (e.g.: coding, data processing), once field work is closed, handling final communication and delivery of the agreed-on results
- Lead discussions and provide background information around data integrity and quality
- Collaborate with internal and external finance teams to insure initial and final invoices are issued
- Collaborate with Client Service Management on: Developing communication and tone specific to a client’s team and account
- Ensuring appropriate context is understood regarding history and current relationship
- Agree on how to handle incidents, before providing solution to your client
- Feedback any concerns regarding the project (Sales, fieldwork, client preferences) which could be used to strengthen the existing relationship
- Help Project Management leadership develop new process, new collateral and develop a process of continual feedback to management
- Mentoring internal project managers on processes and procedures
Skills
- 4+ years of project management experience, with Market Research or Healthcare background
- Existing relationships with specific industry clients or agencies
- Effective professional communication skills and excellent interpersonal skills
- Fluent in English, both written and oral
- Ability to follow procedures, but also flexibility to propose solutions for ad-hoc cases
- Ability to adopt and learn on company proprietary platforms
- Strong organizational skills with the ability of tracking multiple simultaneous client projects of low to high difficulty with a drive to deliver results
- Flexible, with proven ability to achieve high quality results while maintaining a high-volume capacity of projects
- Experience mentoring project managers and sharing learned techniques
- Ability to build and maintain client relationship to achieve high client satisfaction
- Project Management training and/or certification is a plus
- Any other foreign language(s) would be an advantage
Company Overview
Company H1B Sponsorship