Note: The job is a remote job and is open to candidates in USA. Rubrik provides professional services focused on helping customers address complex technical challenges, improve operational efficiency, and maximize their investment in Rubrik technology. The Senior Project Manager will lead complex enterprise customer implementations, manage client engagements, and ensure deployment success and business value realization. The role also mentors project managers and helps develop and scale PMO governance, processes, and delivery frameworks.
Responsibilities
- Lead end-to-end delivery of complex, concurrent, enterprise-level customer projects from kickoff to sign-off within fast-paced environments
- Prepare enterprise customers for deployment, establish clear success criteria, track deliverables, set targets, manage resources, and ensure project execution adheres to deadlines and budgets
- Proactively identify, track, and mitigate project risks and technical dependencies
- Serve as the single point of contact and escalation owner for customer executives, cross-functional internal teams (Engineering, Customer Support, Sales, Technical Account Managers), and third-party partners
- Execute quality control throughout project lifecycles to ensure deliverables meet or exceed Rubrik's standards and customer business objectives
- Partner with PS leadership to help build, refine, and maintain the PMO governance framework, including standard operating procedures, project methodologies, and key performance indicators
- Audit project workflows and delivery tools to identify bottlenecks, driving initiatives that enhance operational efficiency, margins, and customer satisfaction
- Assist in establishing best practices for resource allocation, utilization tracking, and project health reporting across the PS portfolio
- Serve as a mentor to associate and mid-level PMs, providing guidance on client management, conflict resolution, scope control, and career growth
- Share best practices, templates, and lessons learned across the team to foster a culture of continuous learning and high performance
Skills
- 8+ years of direct Project Management experience delivering customer-facing, enterprise technical projects within a Professional Services or Consulting organization
- PMP (Project Management Professional) certification
- Proven experience building or scaling PMO governance models supported by AI, standard delivery methodologies, and project health tracking processes
- Track record of managing multiple complex, high-visibility client engagements concurrently in a fast-paced technology environment
- Demonstrated experience mentoring, coaching, and developing junior to mid-level project managers
- Expert knowledge of modern project management tools (e.g., Smartsheet, Jira, Confluence, Asana) as well as Google Workspace
- Exceptional executive communication, stakeholder management, negotiation, and conflict resolution skills
- Prior hands-on experience or foundational knowledge in Data Management, Cloud Infrastructure (AWS, Azure, GCP), Data Protection, Enterprise Storage, Cybersecurity, or SaaS delivery is a strong plus
- Additional certifications such as Agile/Scrum (CSM, PMI-ACP), ITIL, or Prosci Change Management
- Strong financial acumen regarding professional services metrics (e.g., revenue recognition, margin, utilization, project profitability)
Benefits
- The role is eligible for bonus potential.
- The role is eligible for equity.
Company Overview
Company H1B Sponsorship