Note: The job is a remote job and is open to candidates in USA. Irth Solutions is a software product company delivering innovative technology platforms and enterprise-scale data solutions. The Senior Project Manager will lead multiple customer-facing software implementation projects from initiation through closure, managing plans, budgets, resources, risks, stakeholders, and deliverables. The role also serves as the primary liaison between customers and internal teams while driving successful adoption and business outcomes.
Responsibilities
- Lead and manage complex projects and programs to support successful customer implementation, deployment, and adoption of Irth's platform
- Develop and manage project plans, timelines, deliverables, budgets, resources, and success metrics
- Monitor project progress, identify risks and issues, and develop and execute mitigation and resolution plans
- Communicate project status, risks, dependencies, changes, and progress clearly and consistently to customers and internal stakeholders
- Serve as the primary liaison between Irth customers and internal teams to ensure effective communication, alignment, and project execution
- Manage customer expectations and relationships throughout all phases of the project lifecycle
- Coordinate cross-functional resources and proactively identify additional resources needed to address implementation needs and customer issues
- Manage changes to project scope, schedules, and costs using appropriate project management and change-control practices
- Ensure project deliverables, internal processes, SOPs, and client-facing documentation remain accurate, current, and aligned with company objectives
- Provide timely, professional, and concise communication while following established Standard Operating Procedures (SOPs)
- Track project outcomes, including ROI and customer success metrics, and communicate progress to relevant stakeholders
- Identify opportunities to improve project delivery, customer experience, and internal processes
- Drive projects through successful completion, ensuring customer expectations and desired business outcomes are achieved
Skills
- 12+ years of experience managing customer-facing software implementation projects, preferably within a Professional Services organization at a software or SaaS company
- Proven experience partnering with external customers and cross-functional internal teams, including Sales, Engineering, Product Management, and other business stakeholders
- Excellent customer engagement, presentation, written, and verbal communication skills
- Strong organizational and multitasking abilities, with exceptional attention to detail and the ability to manage multiple projects, priorities, and resources simultaneously
- Demonstrated ability to work effectively in a fast-paced, evolving environment and adapt to changing processes and business requirements
- Proven experience managing customer escalations at all organizational levels, including executive stakeholders
- Strong understanding of project financials, including revenue, costs, budgets, profitability, and margins
- Strong knowledge of project management methodologies, tools, and industry best practices
- Experience developing, implementing, maintaining, and consistently following repeatable project management processes and methodologies
- Demonstrated ability to identify risks, resolve issues, manage dependencies, and drive projects to successful outcomes
- Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, Business, Project Management, or a related field; or equivalent professional experience
- Experience working within the Oil & Gas industry or broader Energy sector
- Experience working with contract locators or related field-service stakeholders
- Experience managing complex stakeholder relationships within the Energy sector
- Familiarity with enterprise software implementations and technology platforms supporting field operations or infrastructure management
Benefits
- Comprehensive benefits
- Medical, dental, and vision insurance options
- 401(k) plan with company match
- Flexible PTO policy plus company-paid holidays
- Life insurance and pet insurance
- Employee discounts and perks programs
- A generous one-time work-from-home stipend to help you create a comfortable and productive home workspace
- Team events and opportunities to connect, including monthly company lunches, volunteer outings, and quarterly gatherings
- For hybrid employees, complimentary snacks, beverages, and coffee at our Columbus, Ohio office
Company Overview