Note: The job is a remote job and is open to candidates in USA. ANM is an IT solutions provider hiring a Senior Project Manager to oversee IT infrastructure projects and ensure client success against business outcomes. The role manages professional services project delivery, coordinates clients, vendors, and engineering teams, and supports client satisfaction and project SLA compliance.
Responsibilities
- Responsible for implementing PMI best practices as applicable to the core business
- PM delivery of professional services to our clients
- Assume primary responsibility for coordination and communication on all assigned projects, including development and monitoring of project plans, work schedules, status reports, and other deliverables
- Working collaboratively with clients, vendors, and engineering teams to define and execute IT projects on time and within budget
- Identify, track, and resolve issues and risks associated with projects or programs managed
- Maintain appropriate professional designations and up-to-date knowledge of current business core applications and project management tools
- Provide assistance with project management activities including gathering information from users and a variety of other sources, contributing to the entire project lifecycle, and updating all project management documentation
- Review client RFP’s, requirements compile all project artifacts and deliverables, coordinate all equipment and services for deployment, and ensure full project SLA compliance
- Be the client’s trusted advocate:
- Act as the client advocate by building trust and transparency with Clients, ultimately becoming the clients' trusted advisor
- Maintain client satisfaction and build client loyalty:
- Demonstrate excellent client services by acting as an escalation resource, understanding client problems, collecting client feedback, and acting upon it
- Demonstrating problem-solving capabilities as it relates to satisfaction, remaining respectful and understanding during escalations, and coordinating with internal ANM teams to ensure customer success
Skills
- Bachelor's degree or equivalent work experience
- 3-5 years of experience in client-facing roles
- 2-3 years of experience managing Technology Projects
- Knowledge of the core Project Management methodologies including waterfall, hybrid, and agile
- Self-starter with the ability to build relationships, manage customer satisfaction, and implement internal changes
- Experience working as a service provider delivering technology services
- Knowledge of IT services, products, and IT consulting
- Excellent verbal and written communication skills
- Ability to work collaboratively as part of a team
- Ability to work independently with minimal direction
- Strong presentation skills; development and presentation of content
- Ability to manage multiple sites, people, and projects simultaneously while meeting deadlines
- Strong interpersonal and organizational skills with high attention to detail and a sense of urgency
- Experience with business and project management tools, including MS Project, MS Office Suite, Smartsheet, and Salesforce
- PMP Certification, Agile certifications including CSM, PMI-ACP
Benefits
- Medical, Dental and Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability
- 401(k) Retirement Plan
- Paid Time Off
- Flexible Spending Account
- Employee Recognition Rewards
- Career training geared toward professional growth
Company Overview
Company H1B Sponsorship