Note: The job is a remote job and is open to candidates in USA. Sphere Digital Recruitment Group is seeking a Senior Client Success/Project Manager to lead client relationships and campaign execution for publishing and digital media clients. The role owns campaigns from kickoff through final delivery, manages cross-functional teams and timelines, oversees budgets and deliverables, and provides strategic recommendations to support client success and growth.
Responsibilities
- Own day-to-day client communication and serve as the primary point of contact throughout campaign delivery
- Lead client kickoffs, status meetings, timeline check-ins, and deliverable tracking
- Provide proactive updates on campaign progress, challenges, and opportunities
- Deliver campaign reporting, wrap documentation, and performance insights
- Own end-to-end campaign execution from kickoff through final wrap
- Build and manage project timelines, milestones, dependencies, and task ownership
- Manage campaigns across custom branded content, video, social activations, high-impact advertising, and integrated programs
- Ensure deliverables align with campaign requirements, media plans, and client objectives
- Coordinate asset collection, tracking requirements, and QA in partnership with Ad Operations
- Oversee post-sale production budgets and help maintain profitable margins
- Coordinate across Sales, Editorial, Design, Branded Content, Social, Legal, Ad Operations, and Finance
- Provide clear direction and ensure teams have the information needed to execute effectively
- Identify potential risks early and recommend solutions before issues escalate
- Partner with Sales to understand client objectives and campaign goals
- Bring strategic perspective and historical client knowledge to internal teams
- Identify opportunities for additional revenue and upselling where appropriate
- Monitor campaign performance and provide actionable optimization recommendations
Skills
- • Bachelor's degree
- • 5–6+ years of experience in project management, campaign management, or post-sale account management, preferably within digital media, advertising, or branded content
- • Experience independently managing a book of business and multiple campaigns
- • Proven ability to own client relationships directly
- • Experience with post-sale digital campaign execution, including custom content, video, and social
- • Familiarity with ad operations workflows, tracking, and campaign delivery
- • Proficiency with project management tools, particularly Asana
- • Excellent written and verbal communication skills
- • Exceptional organizational skills and attention to detail
- • Strong collaborative and cross-functional leadership skills
- You are strategic, direct, collaborative, calm under pressure, and operationally rigorous
- You know how to build a plan, manage a timeline, communicate clearly, identify problems early, and bring solutions—not just escalate issues
- You thrive in an environment where priorities can shift, and you're comfortable operating with ambiguity while maintaining a high level of organization and client service
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