Note: The job is a remote job and is open to candidates in USA. Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. The Senior Project Manager owns end-to-end delivery of professional services engagements, driving projects from initiation through closure while managing client relationships and ensuring project profitability.
Responsibilities
- Own project delivery across a portfolio of concurrent professional services engagements including infrastructure deployments, cloud migrations, and modern work implementations
- Drive project initiation, scoping validation, scheduling, resource coordination, risk management, and formal closure for every assigned engagement
- Serve as the primary client point of contact throughout delivery - setting cadence, communicating status, managing expectations, and escalating appropriately when delivery is at risk
- Monitor project budget and hours consumption against the approved SOW, flag scope variance early, and manage the change order process to protect gross margin
- Coordinate cross-functional delivery teams including Harbor IT engineers, solutions architects, and third-party contractors engaged to fulfill project delivery requirements
- Maintain accurate and current project data in ConnectWise Manage including time entries, project phases, task status, milestone tracking, and billing triggers
- Produce clean project documentation including project plans, meeting notes, status reports, risk logs, and post-project closure summaries
- Collaborate with peer PMs and the PMO function to standardize delivery processes, templates, and tooling to improve consistency and scalability across the practice
- Partner with solutions architects and account managers at project kickoff to validate scope, identify delivery risk, and ensure a clean handoff from pre-sales to delivery
- Escalate resource gaps, technical blockers, and client satisfaction concerns to practice leadership in a timely and factual manner
Skills
- Proven track record managing complex IT project delivery in an MSP, systems integrator, or technology consulting environment
- Strong command of project management fundamentals - scope management, schedule development, resource planning, risk identification, change control, and budget tracking
- Proficiency with professional services automation tooling, preferably ConnectWise Manage, for project tracking, time management, and billing milestone coordination
- Demonstrated ability to manage multiple concurrent projects across diverse technical domains without sacrificing delivery quality or client communication
- Commercial awareness and gross margin discipline - understands the relationship between scope, hours, and project profitability, and manages change orders proactively
- Strong written and verbal communication skills with the ability to translate technical delivery status into clear, business-appropriate language for client stakeholders
- Experience coordinating cross-functional delivery teams including on-site engineers, remote engineers, subcontractors, and vendor resources
- Comfortable operating in a fast-paced, growth-stage environment where process is still maturing and the PM is expected to contribute to that maturation
- Bachelor's degree in Information Technology, Business, Project Management, or a related discipline. Equivalent experience considered
- 5+ years of IT project management experience, with at least 3 years delivering professional services in an MSP or technology consulting environment
- PMP certification required or actively in progress. CAPM or equivalent considered for candidates with strong MSP delivery history
- Experience with ConnectWise Manage or equivalent PSA platform strongly preferred
- Familiarity with infrastructure, cloud, and Microsoft 365 deployment projects preferred - deep technical knowledge not required, but delivery context is essential
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Unlimited PTO
- Remote-first work environment
Company Overview
Company H1B Sponsorship