Note: The job is a remote job and is open to candidates in USA. Airbnb is a global hospitality and travel platform connecting hosts and guests through unique stays and experiences. The Senior Programs & Business Operations Lead will own demand-side merchandising and discoverability strategy for Experiences, partner with Product, Engineering, and Supply on ranking and personalization, and build reporting and measurement systems to improve performance.
Responsibilities
- Define the demand-side merchandising strategy on top of ranking: placement, sequencing, and the logic for what surfaces to which guests
- Push for dynamic, context-aware ranking (day of week, availability, trends, market, traveler type) and represent the demand point of view in that roadmap
- Prioritize experiments that improve discoverability and translate results into decisions
- Serve as the senior demand counterpart to Product and Engineering on matching, personalization, and ranking
- Clarify where merchandising is a demand mandate vs. a supply/product mandate, and drive alignment on ownership
- Keep the product-to-ops conversation active, including through periods of reduced Product coverage
- Stand up dashboards and measurement for discoverability, spotlights, and placement performance
- Close analytics and tooling gaps that limit how fast the team can learn and iterate
- Bring a data-driven point of view on where merchandising investment pays off
Skills
- 12+ years in business operations, product operations, or strategy, ideally at a marketplace or consumer platform
- Strong analytical foundation: comfortable in the data, building measurement, and turning insight into operating decisions
- Proven experience partnering with Product and Engineering on ranking, search, personalization, or merchandising
- Able to navigate ambiguity and drive alignment across senior stakeholders with competing mandates
- Clear communicator who can influence a technical roadmap at a senior level without owning it directly
- This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. [Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list](https://careers.airbnb.com/) If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from
- Background in search/ranking, recommendations, or merchandising systems
- SQL or equivalent hands-on analytics capability
Benefits
- Bonus eligibility
- Equity eligibility
- Benefits eligibility
- Employee Travel Credits
- US - Remote Eligible
Company Overview
Company H1B Sponsorship