Note: The job is a remote job and is open to candidates in USA. Collins Aerospace, a leader in technologically advanced solutions for the global aerospace and defense industry, is seeking a Senior Program Operations Supervisor. The role supervises Operations Program Leads and drives cross-functional execution across operations, planning, engineering, quality, materials, and supply chain to meet customer commitments. It also develops recovery strategies, leads customer and program reviews, resolves production challenges, and improves delivery, quality, and operational performance.
Responsibilities
- Supervise and lead a team of Operations Program Leads supporting multiple customer programs
- Develop and execute recovery plans for overdue part numbers, ensuring clear actions, ownership, and timelines
- Present program performance, recovery plans, and key risks to leadership and customers
- Monitor program metrics and drive actions to improve delivery performance and customer satisfaction
- Lead customer visits and coordinate cross-functional activities to ensure successful engagements
- Partner with Operations, Planning, Engineering, Quality, Materials, and Supply Chain teams to meet customer commitments
- Drive timely implementation of Engineering Changes (ECs), Change Requests (CRs), Deviations, and other configuration updates to prevent supply disruptions
- Conduct regular customer and internal program reviews, communicating progress, priorities, and mitigation plans
- Mentor Operations Program Leads while supporting workload prioritization, process execution, and continuous improvement initiatives
- Prepare executive presentations, dashboards, and reports while identifying operational risks and driving corrective actions to ensure program success
Skills
- • A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience
- • Demonstrated professional or educational experience communicating in English and Spanish (verbal and written)
- • U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
- This onsite position is based at our Santa Isabel, PR location. You must be residing in Puerto Rico at the time of starting employment. Relocation is not offered
- • Prior leadership or supervisory experience managing technical or operational teams
- • Strong knowledge of manufacturing operations, production planning, and program execution
- • Experience managing customer-facing operational programs within the aerospace or defense industry
- • Ability to drive multiple priorities while meeting aggressive timelines
- • Experience coordinating Engineering Changes (ECs), Change Requests (CRs), and configuration management activities
- • Strong relationship-building skills with internal stakeholders and external customers
- • Experience utilizing ERP systems such as SAP
- • Lean Manufacturing, Continuous Improvement, or Six Sigma experience is a plus
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds
- Participation in the Employee Scholar Program (ESP)
- Life insurance and disability coverage
- Employee Assistance Plan, including up to 8 free counseling sessions
Company Overview