Note: The job is a remote job and is open to candidates in USA. PCI Professional Services is seeking a Senior Program Operations Specialist to support the HRSA Organ Procurement and Transplantation Network contract. The role supports day-to-day program execution through workflow and deliverable management, stakeholder coordination, governance support, documentation, and process improvement.
Responsibilities
- Support day-to-day program operations and execution of assigned workstream activities
- Manage shared mailbox communications, including monitoring incoming requests, coordinating responses, routing inquiries to appropriate stakeholders, tracking actions, and ensuring timely follow-through
- Coordinate contractor onboarding and offboarding activities
- Manage and maintain workflow tracking tools, deliverable trackers, action item logs, and related operational artifacts
- Support governance activities, meetings, and operational reporting
- Develop and maintain standard operating procedures (SOPs), process documentation, job aids, and user guidance materials
- Coordinate with Government stakeholders, vendors, and internal teams to support program objectives
- Support collaboration platforms, stakeholder councils, repositories, and knowledge management activities
- Monitor operational activities and identify opportunities for process improvement
- Prepare reports, briefings, correspondence, analyses, and documentation for leadership review
- Support workflow administration and operational tracking processes
- Ensure operational data, records, and documentation remain accurate, complete, and current
- Assist with development and implementation of improved operational processes, procedures, and tools
Skills
- Bachelor's degree in Business Administration, Public Administration, Project Management, Healthcare Administration, Public Health, Communications, Information Systems, or a related field
- 6+ years of experience supporting federal programs, PMOs, program operations, governance activities, workflow administration, or project coordination efforts
- Experience managing shared mailboxes, customer inquiries, correspondence, or service requests
- Experience supporting operational processes, workflows, trackers, documentation repositories, and deliverable management activities
- Experience coordinating activities across multiple stakeholders and teams
- Experience developing and maintaining SOPs, process documentation, job aids, operational guidance, and related artifacts
- Strong attention to detail and organizational skills
- Demonstrated ability to manage multiple priorities and competing deadlines
- Strong written and verbal communication skills
- Demonstrated ability to communicate clearly, concisely, and professionally with customers, teammates, stakeholders, and vendors
- Proficiency with Microsoft Teams, SharePoint, Excel, PowerPoint, and Word
- Highly organized and process-oriented
- Strong professional judgment and discretion
- Customer-service mindset with a collaborative approach
- Ability to work independently while operating within established governance structures
- Strong problem-solving and critical-thinking skills
- Ability to quickly learn new processes, tools, and operational environments
- Commitment to accuracy, accountability, and continuous improvement
- Experience supporting federal health agencies, including HRSA, HHS, CDC, CMS, NIH, FDA, VA, DHA, SAMHSA, or similar organizations
- Experience supporting PMOs, governance organizations, modernization initiatives, or multi-contractor environments
- Experience supporting contractor onboarding and offboarding activities
- Experience administering workflow tools, collaboration platforms, SharePoint environments, or deliverable management systems
- Experience supporting healthcare, public health, health IT, patient safety, operational improvement, or modernization initiatives
- PMP, CAPM, SAFe, ITIL, or related professional certification
- Experience supporting contract administration, COR support activities, or federal acquisition environments
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