Note: The job is a remote job and is open to candidates in USA. Michaels Energy is hiring a Senior Program Manager to lead a portfolio of utility energy efficiency programs in New England. The role owns portfolio strategy and financial and operational performance, manages utility client relationships, and leads cross-functional teams to deliver and grow programs.
Responsibilities
- Own the financial and operational performance of assigned utility programs, including revenue, profitability, budgets, forecasting, and contractual commitments
- Develop and execute portfolio strategies that align client objectives, program performance, and Michaels Energy's business goals
- Develop financially sound program budgets and scopes of work, translating staffing requirements, delivery activities, and performance targets into sustainable financial plans
- Monitor performance, anticipate risks, and make informed decisions to improve financial and operational results
- Partner with business development and company leadership to identify, shape, and pursue opportunities for portfolio growth and contract renewal
- Serve as a primary relationship manager and trusted advisor to utility client counterparts
- Develop a deep understanding of client priorities, contractual expectations, regulatory considerations, and changing market conditions
- Lead strategic client conversations about program performance, emerging opportunities, challenges, and priorities, building credibility through transparent communication and proactive problem-solving
- Lead multidisciplinary delivery teams across engineering, outreach, marketing, program operations, and other functions
- Establish clear priorities, accountabilities, staffing plans, and effective channels for collaboration that align resources with contractual and financial commitments
- Develop and improve processes, tools, and operating practices that support consistent, efficient, high-quality program delivery
- Anticipate and resolve delivery challenges, working collaboratively across teams to deliver results
- Contribute to a culture of accountability, partnership, continuous learning, and strong execution
- Identify and advance improvements to program economics, operational effectiveness, and the client and customer experience
- Communicate effectively with clients, delivery professionals, and senior leadership, translating complex program and financial information into actionable insights
Skills
- At least five years of relevant experience leading complex programs, portfolios, or business operations, ideally within utility energy efficiency, energy services, electrification, or a related industry
- Demonstrated financial acumen and accountability for business results, including developing and managing budgets, forecasting financial performance, and making decisions informed by financial and operational data
- Experience leading cross-functional teams, aligning resources, and delivering results through collaboration and influence
- A track record of building strong client or stakeholder relationships and communicating effectively with senior-level decision-makers
- Strong analytical, organizational, and problem-solving capabilities, with a commitment to operational excellence and continuous improvement
- Bachelor's degree or equivalent combination of education and relevant professional experience
- Leadership of utility-sponsored energy efficiency or decarbonization programs, particularly commercial and industrial initiatives
- Developing contract scopes, program budgets, and financial models that balance client commitments with business performance
- Identifying and developing opportunities for contract expansion, renewal, or new business
- Familiarity with the utility, regulatory, and market environment in the relevant region
Benefits
- Remote within New England, with regional travel for client meetings and team collaboration. Up to approximately 15% travel.
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Flexible, collaborative culture where your contributions directly influence company success
- Flexible Work Hours
- Career Development
- Beer Fridays
- Fresh Fruit Daily
- Wellness Rewards
- Fun Company Outings
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