Note: The job is a remote job and is open to candidates in USA. Tendo is a mission-driven healthcare technology company building software to improve the care journey for patients, clinicians, and caregivers. The Senior Program Manager will lead end-to-end implementation and value realization for a portfolio of Tendo Insights customers, managing complex stakeholder relationships, delivery risks, executive communications, and cross-functional coordination. The role also involves mentoring junior program and project managers.
Responsibilities
- Own end-to-end implementation planning for new Tendo Insights customers — building phased project plans, governance structures, and realistic timelines based on each customer's specific data, IT, and organizational constraints
- Serve as the primary relationship owner for your accounts through implementation, building trusted-advisor relationships with executive sponsors (CMO/CFO-level), day-to-day champions, and operational stakeholders (CDI, HIM, IT/data teams)
- Identify and proactively manage delivery risk — including organizational and interpersonal risk (e.g., a stakeholder who sees the tool as a threat, competing internal IT priorities) and not just timeline/technical risk
- Run structured stakeholder communication and escalation cadences, including managing engagements through periods when an executive sponsor has reduced availability
- Convert high-level or phased contract commitments into specific, mutually agreed implementation plans with the customer.Build and deliver executive-level updates and business reviews that connect implementation progress to the value the customer actually cares about — including proposing credible leading indicators when the metrics customers ultimately care about (like annual quality rankings) move too slowly to show in-quarter progress
- Partner cross-functionally with Sales (on scoping and handoff), Product (on customer feedback and gaps), and Support (on transition to steady state) to ensure a seamless customer experience
- Manage multiple concurrent customer engagements at varying stages of the implementation lifecycle, prioritizing your time across a portfolio rather than a single account
- Mentor and provide guidance to more junior program/project managers on the team as it scales
Skills
- Bachelor's degree in Business, Communications, or a related field, or equivalent professional experience
- 7+ years of experience in program/project management, implementation, or professional services, ideally in enterprise software, healthcare technology, or a comparably complex B2B environment
- A track record of managing complex, multi-stakeholder implementations with executive-level customer visibility — not just internal project plans
- Demonstrated judgment in navigating organizational politics and relationship risk within a customer account — you can name the real risk to an engagement, not just the risk that's easy to put in a status report
- Strong executive communication and presence — comfortable building and delivering a plan or business review directly to a customer's C-suite, and comfortable being challenged on it in the room
- Structured, rigorous planning skills: you can build a realistic, dependency-aware timeline rather than a generic template
- Experience managing a portfolio of concurrent engagements and prioritizing across competing demands
- Candidates may be located in any one of our hub locations
- Experience in healthcare — particularly with hospital or health system operations, clinical quality programs, clinical documentation improvement (CDI), or healthcare data/analytics
- Familiarity with healthcare quality metrics and ranking programs (e.g., CMS Star Ratings, U.S. News & World Report rankings, HEDIS, or similar)
- PMP, PgMP, or similar program management certification
- Experience partnering with clinical, IT, and finance stakeholders simultaneously on the same engagement
Benefits
- Tendo also offers an equity package
- Annual bonuses
- Full health benefits (medical, dental, and vision) for full time employees
- Flexible spending and health savings accounts for full time employees
- Company paid life insurance for full time employees
- Company paid short-term and long-term disability for full time employees
- Company equity for full time employees
- Voluntary benefits for full time employees
- 401(k) for full time employees
- Company paid holidays for full time employees
- Flexible time off for full time employees
- An employee wellness program (“Breathe”) for full time employees
Company Overview
Company H1B Sponsorship