Note: The job is a remote job and is open to candidates in USA. Netflix is an entertainment company developing storytelling, fandom, and technology experiences, including games and generative AI initiatives. The Senior Program Manager will prioritize GenAI team work, drive GenAI adoption across Netflix Games, coordinate cross-functional programs, analyze engagement data, identify game-development opportunities, and oversee vendors and scalable AI solutions.
Responsibilities
- Support product engineering workstreams through detailed milestone planning, running agile development processes, clarifying priorities, tracking sprints and deliverables
- Work with technologies across the game organization stack, from game engines, to services, to Agentic systems (Claude Code, Cowork, OpenClaw, custom agents and bots)
- Drive cross-functional program coordination: partner with engineering, platform, and studio teams to align on prioritization, sequencing, and dependencies, and surface risks before they block delivery
- Identify key opportunities where AI can add value to teams, defining the specific customizations, learning materials, program plan to drive adoption
- Work across diverse teams in game studios and platforms, to inform and advise on existing initiatives, as well as how new tools will fit within the broader ecosystem
- Create and deliver regular training and communications materials to support tool adoption
- Produce custom AI skills and tools that can support specific workflows and tasks across functions
- Turn complexity into clarity: write the status updates, decision docs, and alignment artifacts that keep teams and leaders on the same page
- Dive into team and product engagement data - usage metrics, adoption funnels, survey results - to run analyses, surface trends, and formulate recommendations
- Define the KPIs and success metrics for GenAI program, design and run lightweight experiments (A/B tests, cohort comparisons) to evaluate program success
- Through stakeholder interviews, technical deep-dive workshops, engaging across specialists, identify tangible opportunities for GenAI to accelerate game development, supporting teams in their work
- Derive insights from user research and quantitative data to create product roadmaps, which identify the highest return investments, distinguish hype from value
- Maintain awareness of the fast-moving GenAI landscape - new models, capabilities, and industry use cases - and work across the company to translate relevant developments into concrete solutions for the business
- Engage and manage external vendors, shaping project proposals and overseeing project deliverables
- Collaborate with our engineering and platform teams to define and plan for robust solutions and scale core capabilities: model inference, data pipelines, responsible AI compliance, safety guardrails, and graceful degradation at scale
Skills
- 12+ years of experience in program management and/or product management, focused on technology portfolios
- 5+ years of experience in the games industry
- Product management experience, identifying user needs, defining product strategy & roadmaps, running development workstreams
- Experience in games industry partner engagements or business development, defining projects, SOWs, deliverables, and overseeing project deliveries
- Experience managing technical vendor engagements - defining scope of work, staffing plans, and deliverables, and tracking vendor performance against SOW terms
- Experience & deep understanding of games business operations & data needs, defining content for decision making, greenlight, gate review processes
- Strong hands-on experience working with AI technologies such as Claude Cowork, ChatGPT, M365 Copilot. Ability to develop custom skills, tutorials, communication materials including written, interactive, video
- Proven ability to design and implement tool adoption frameworks, methodologies, and toolkits from the ground up — not just apply pre-built approaches
- Comfort translating ambiguous technical goals into structured project plans with clear milestones, owners, and dependencies
- Experience convening & facilitating employee communities, to drive new initiatives and employee engagement
- Experience in executive and employee presentations, storytelling and communications — able to distill complex changes into clear, compelling narratives
- Expertise in developing and executing multi-channel communication plans and stakeholder engagement strategies for global, cross-functional audiences
- Demonstrated ability to manage change at a portfolio level — balancing multiple concurrent programs and proactively identifying change saturation risks
- Exceptional facilitation skills; experience designing and leading workshops, readiness assessments, and cross-functional alignment sessions
- Experience with GenAI tools and intelligent automation platforms (e.g., Google Gemini, Claude, ChatGPT, Zapier) and a track record of driving adoption of these technologies in a business context
- A track record building alignment and driving decisions across a broad stakeholder map, internal and external, without relying on formal authority
- Experience with experimentation or analytics tooling (e.g., dbt, Looker, Tableau, Kragle) and a track record of using data to shape product or program decisions
Benefits
- Health Plans
- Mental Health support
- A 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Paid leave of absence programs
- Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
- Full-time salaried employees are immediately entitled to flexible time off.
Company Overview
Company H1B Sponsorship