Note: The job is a remote job and is open to candidates in USA. Crate & Barrel is seeking a Senior Product Manager for Workforce Enablement, a key member of their Technology Strategy & Product Management team. This role is responsible for shaping the product strategy and roadmap for platforms that connect and empower Associates, ensuring effective collaboration and exceptional customer experiences.
Responsibilities
- Partner alongside engineering, product and business leadership to define the product’s vision and strategy for the future
- Define and prioritize high-impact outcomes based on user feedback, business goals and leading edge capabilities
- Study and advocate for the needs of the personas served by this product domain
- Proactively align roadmaps and dependencies with other products and stakeholders where shared outcomes are identified and advantageous
- Oversee the entire product lifecycle, from ideation and design to development, testing, deployment and maximizing user adoption/value realization
- Conduct product discovery activities to validate product ideas and ensure alignment with customer needs
- Conduct thorough market research, competitive analysis, and customer insights gathering to inform product decisions and identify opportunities for innovation
- Identify, evaluate, and recommend external vendors to support vision and roadmap where appropriate and manage vendor relationships including contract negotiations, renewals and customer success offerings to drive adoption (trainings, workshops, etc.)
- Prioritize all defects associated with the products and/or that are impacting business partners with appropriate urgency and consideration of current backlog
Skills
- Extensive knowledge of Product Management best practices and strategies, including dual path discovery and delivery, defining user personas and journeys, defining OKRs and complex, technical solutioning
- Shifts fluidly between technical depth and strategic business thinking
- Deep interest in understanding the nuances of the customer/end user experience
- Strong data analysis skills, including using qualitative and quantitative data points to inform product decisions and strategic direction
- Ability to align product decisions with business goals and tell a story to the value proposition of the product domain
- Excellent written and verbal communication skills, with the ability to effectively collaborate with and influence cross-functional teams and stakeholders, including leadership
- Exceptional collaboration, executive decisioning and organizational skills
- Adaptability and a willingness to learn and experiment; upholds 'progress over perfection' mindset
- Proficient with Google Suite, Slack, Jira, Confluence and AI productivity tools like Anthropic Claude, OpenAI ChatGPT or Google Gemini
- 5+ years of experience in product management, with a focus on omnichannel retail
- Bachelor's degree in business, technology, or equivalent work experience
- Expertise in business & product area acumen is preferred, especially experience applying requirements from HR, legal, security and compliance
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