Note: The job is a remote job and is open to candidates in USA. Ensemble RCM LLC is hiring a Senior Product Manager, Epic Optimization to shape Epic strategy, standards, and adoption across client operations. The role identifies business problems and develops scalable Epic-based solutions, partnering with Operations, Epic Services, Product, Innovation, Data, and Partnership Success.
Responsibilities
- Serve as an expert in Epic functionality, current capabilities, and future roadmap
- Set strategy for Epic upgrades, enhancements, and feature adoption
- Evaluate Epic functionality for applicability and value
- Spend significant time with Operations to understand workflows, challenges, and successes
- Translate business needs into Epic standards and adoption strategies
- Lead discovery to understand underlying problems before defining solutions
- Apply creative problem‑solving and solution‑oriented thinking
- Form clear, prescriptive recommendations with rationale and tradeoffs
- Lead requirements and scoping across Ops, Epic, Innovation, Product, and Data initiatives
- Inform Epic SOMs based on functionality and best practices
- Own development and maintenance of Epic playbooks
- Identify integration needs and opportunities, translating operational requirements into scalable Epic‑aligned integration approaches, including third-party systems
- Educate and partner across Epic Services on Epic standards and functionality
- Partner closely with Partnership Success to support consistent messaging to clients
- Participate in Epic RevCyclers and lead workgroups as needed
Skills
- Bachelor's degree required
- 7+ years of Epic experience in healthcare operations or an IT environment
- Epic certification(s) in Patient Access, Hospital Billing, Professional Billing, or HIM
- Deep Epic functional expertise
- Strong executive‑ready communication skills
- Creative, solution‑oriented problem‑solving mindset
- Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
- Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States
- Experience in product management, solution design, or operational strategy
Benefits
- Comprehensive benefits package supporting the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- A collaborative culture rooted in growth and innovation.
- Professional development; each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
- Remote position, with travel up to 10% and onsite work at client, temporary, or corporate office locations as business needs require.
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