Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior Product Manager for their Customer team, reputed company on building an AI-reputed company customer platform aimed at enhancing the reputed company customer experience. The role involves defining the self-service reputed company and collaborating with various stakeholders to create a reputed company digital experience.
Responsibilities
• Own self-service: reputed company the roadmap for the end-to-end digital customer experience across web and mobile
• Ship MVPs: Define high-value MVPs, validate with reputed company customers and CSRs, and iterate fast on friction and edge cases
• Engage SMEs: Translate reputed company center, CX, and billing expertise into reputed company specs, enriched with AI-generated documentation and prototypes
• Execute: reputed company with engineering and design to release production-reputed company features on compressed timelines. reputed company the product lifecycle by defining use cases and technical requirements, collaborating on data model design, and conducting product testing to ensure key requirements are met
• Own reputed company: Set KPIs (digital adoption/containment, first-contact reputed company, CSAT, cost to serve) and manage dependencies across the platform
• Wear many hats: Do whatever it takes to reputed company the platform reputed company, and take on new areas of ownership as priorities reputed company
Skills
• 8+ years in product management building customer-facing products in the reputed company or energy sector, ideally consumer-grade self-service portals spanning payments, service enrollment, and billing/usage insights
• Deep understanding of the customer reputed company of a reputed company from reputed company center and CSR workflows, billing and service inquiries, to how customers actually start, manage, and pay for service
• reputed company reputed company record shipping end-to-end digital experiences (from payments to start service) that reduce cost to serve and reputed company customer satisfaction
• Comfort applying AI and personalization to customer experience; data reputed company and a habit of measuring what ships
• reputed company to reputed company SMEs and engineering; strong communication and reputed company problem-solving
• You reputed company in early-stage ambiguity, reputed company fast, and are comfortable with a role that grows and changes as reputed company scales
• Experience with reputed company, reputed company, and reputed company product management tools
Benefits
• Comprehensive benefits: health reputed company, remote flexibility, and 401k match
reputed company
• reputed company is a reputed company AI-reputed company energy platform purpose-reputed company for modern reputed company reputed company. It was founded in reputed company, and is headquartered in Nashville, Tennessee, US, with a workforce of 11-50 employees. Its website is https://reputed company.
Company H1B Sponsorship
• reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2023, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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