Note: The job is a remote job and is open to candidates in USA. Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. Clio is looking for a Senior Product Manager to own Clio's Centralized Billing System (CBS), which is mission-critical and sits at the intersection of product, sales, finance, and go-to-market, requiring strong stakeholder management and prioritization skills.
Responsibilities
- Full product ownership of CBS, the system used to configure pricing, generate quotes, manage packaging, and charge customers
- Roadmap, health, and evolution of CBS, full accountability for prioritization, sequencing, and long-term direction
- Stakeholder management across a complex, high-demand landscape. Sales, Finance, Marketing, GTM, and Product all depend on CBS, and you will be the person who sets priorities, communicates tradeoffs clearly, and holds the line when needed
- Monetization partnership, working closely with the GTM Monetization team as a key stakeholder to ensure CBS enables Clio's pricing and packaging strategy
- Decision-making under pressure. CBS is a system where everyone has opinions and priorities shift constantly. You will need to form a clear point of view, advocate for it confidently across senior stakeholders, and make calls that don't always make everyone happy
- Cross-functional alignment, working shoulder-to-shoulder with Sales, Marketing, Customer Success, Finance, and Data teams to ensure CBS works in lockstep with Clio's broader go-to-market motion
- Tooling and instrumentation, ensuring we have the data, telemetry, and tooling in place to make confident decisions fast
Skills
- 6+ years of experience in product management in a B2B SaaS environment
- A technical background sufficient to own and make decisions about a complex product system with broad business dependencies
- Proven ability to manage a high-volume, high-stakes stakeholder environment. You've prioritized under pressure, communicated tradeoffs clearly, and held the line on a roadmap
- Strong data and analytical skills. You are comfortable owning a metrics framework, running analysis, and building the case for investment based on evidence
- Excellent communicator and cross-functional partner. You've influenced without full authority and brought skeptics along
- Based in the US or Canada
- Experience owning a billing, pricing, or commerce system in a SaaS environment
- Experience in legal tech or other regulated-industry verticals
- Experience at a company that has gone through a significant growth inflection, Series D and beyond, or post-IPO
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Company Overview
Company H1B Sponsorship