Note: The job is a remote job and is open to candidates in USA. Mercury is a fintech company focused on helping customers transition from initial interest to meaningful engagement. The Senior Product Manager - Activation will lead efforts to enhance user experience, guiding customers from their first deposit to ongoing value discovery within the product.
Responsibilities
- Own the end-to-end user journey from deposit to meaningful engagement, increasing the likelihood that customers take their next best step – whether that’s sending a payment, creating a card, or adopting a financial workflow
- Set the direction and define prioritized roadmaps for the team; ensuring we’re focused on work that solves user problems, enables product teams, and maximizes customer value
- Build systems that drive activation through in-product experiences, lifecycle marketing, and experimentation across surfaces like the dashboard and onboarding flow
- Define customer lifecycle strategies for different segments and product surfaces, identifying key inflection points and sequencing the right product interventions
- Use data and user insights to develop hypotheses, design experiments, and measure impact; not just feature usage, but customer progress and business value
- Help develop sticky experiences that make it simple for customers to adopt and find repeatable value across our platform
Skills
- 7+ years of product management experience, ideally with horizontal, platform, or lifecycle teams; especially those accountable for delivering a quality user experience across surfaces
- Bonus points for owning customer journeys or growth funnels in a product-led company
- Strong product intuition, with the ability to turn complex, cross-cutting problems into clear strategy, and to bring others along with your thinking
- Comfort working across disciplines, you've collaborated with design, engineering, marketing, and data teams, and know how to drive momentum even when no one reports to you
- A hands-on approach to execution, you're just as comfortable getting into the details of UX, lifecycle triggers, or onboarding copy as you are shaping vision or setting goals
- Enthusiasm for working with talented (and opinionated) peers, and the maturity to engage thoughtfully and openly in a collaborative environment
Benefits
- The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
- Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.
- New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Company Overview
Company H1B Sponsorship