Note: The job is a remote job and is open to candidates in USA. Vsolutions Technologies is seeking a Senior Product Manager to lead customer experience products for a luxury resale e-commerce business. The role involves defining product strategy and roadmaps, optimizing web and mobile shopping and post-purchase experiences through experimentation and analytics, and partnering with cross-functional teams to improve engagement, conversion, and customer value.
Responsibilities
- Partner cross-functionally with Engineering, UX, Merchandising and Marketing teams to ship high-impact features that move the needle on meaningful KPIs
- Define and execute a two-year product strategy for Customer bottom-of-funnel product domains rooted in deep retail and e-commerce expertise
- Drive High-Velocity Experimentation: Run continuous A/B testing and experimentation cycles to optimize the end-to-end buying flow and validate new post-purchase capabilities
- Conduct rigorous data analysis, usability testing, and customer research to identify friction points and validate core purchasing hypotheses
- Lead the design and implementation of seamless, transparent post-discovery flows to reduce drop-off, increase trust, and boost customer lifetime value
- Lead agile sprint cycles that deliver immediate user experience improvements while maintaining a dependable, scalable transactional foundation
- Clearly communicate product vision, roadmap priority, and conversion insights to executive leadership and key cross-functional partners
Skills
- 5+ years of product management experience, with a strong background in e-commerce or digital consumer products
- Proven track record of owning products or experiences from strategy through execution, delivering measurable customer and business outcomes
- Experience developing product strategies and roadmaps that balance customer needs, business priorities, and technical considerations
- Strong analytical and problem-solving skills, with the ability to use data, customer insights, and experimentation to inform product decisions
- Demonstrated ability to lead cross-functional teams and influence partners across Engineering, Design, Marketing, Merchandising, AI, Analytics, and other stakeholders
- Strong communication skills, with the ability to clearly articulate product vision, priorities, tradeoffs, and the "why" behind decisions
- Experience building and optimizing customer experiences across web and mobile
- Experience with experimentation, personalization, or other data-driven approaches to improving customer engagement and conversion
- Experience in a marketplace, multi-sided, or high-growth e-commerce environment
- Experience with customer acquisition, lifecycle engagement, loyalty, or other customer-facing marketing experiences
- Hands-on experience or familiarity leveraging AI tools to accelerate product discovery, development, experimentation, or operational workflows
- Experience in luxury retail, resale, or another category with high-consideration customer journeys
Benefits
- Remote work arrangement
Company Overview