Note: The job is a remote job and is open to candidates in USA. Seed Health is seeking a Senior Product Manager (Member Product) to own and shape the end-to-end post-purchase member experience across retention, cross-sell, and engagement. The role defines the member experience strategy and uses rapid experimentation to improve the experience as Seed expands across retail, Amazon, and other marketplaces.
Responsibilities
- Own the end-to-end post-purchase member experience strategy, defining what Seed’s member journey should look and feel like, how it evolves, and what to build to make it real
- Translate Seed’s science, brand, and retention goals into a clear product vision that earns sustained member engagement
- Design and run short-cycle experiments that test strategic hypotheses about member behavior and generate real signal
- Define the membership value architecture, grounded in what members want and what moves retention
- Own the content delivery strategy that makes science education a retention driver, moving toward dynamic, personalized surfacing
- Partner with Product Design to set the creative and strategic direction for member-facing experiences, including the member homepage and subscription management
- Collaborate with Growth Product on the funnel-to-member handoff and cross-sell positioning within the member journey
- Contribute to multi-category expansion by understanding how multi-product subscription behaviors develop and where the experience must evolve
- Inform how Seed’s owned digital experience evolves alongside emerging agentic commerce channels
- Define how Seed’s owned member experience works alongside retail, Amazon, and marketplace channels, giving customers who first find Seed elsewhere a reason to become direct members and keeping the experience consistent wherever members buy
- Produce a data-grounded product roadmap informed by audience segmentation and multi-product cohort data
- Present member experience strategy and experiment results to leadership
- And other ad-hoc responsibilities and projects from time to time based on business needs
Skills
- 7+ years of product management experience, with significant depth in post-purchase, member, subscriber, or retention-focused product work
- Experience defining experience strategy from ambiguity—articulating what a product should become and building conviction around that vision
- A track record of leading cross-functional teams (design, engineering, brand, marketing) by setting strategic direction, not only managing delivery
- Product experience in DTC ecommerce, including subscription or membership businesses at meaningful scale, and an understanding of retention as an experience problem
- Analytical fluency, including cohort analysis, LTV modeling, and experiment design
- Experience with experimentation-driven product development: rapid prototyping, hypothesis-driven testing, and short-cycle iteration
- Experience writing product strategy documents, PRDs, and experiment briefs, and proficiency with product analytics tools
- Clear, structured communication that makes complex strategy understandable to senior stakeholders and cross-functional partners
- Experience in health and wellness or premium consumer brands
- Familiarity with ecommerce and subscription platforms and modern commerce infrastructure
- Experience with content-as-product or personalization systems
- Experience with voice-of-customer measurement such as NPS or CSAT
- Familiarity with agentic commerce and emerging channels in subscription experiences
- Experience at an omnichannel brand balancing DTC with retail or marketplace channels
Benefits
- Equity
- Multiple medical, dental, and vision plans, with generous employer contributions and coverage options
- Access to top-tier virtual care
- Complimentary Aaptiv membership for fitness and mental wellness
- HSA with employer contributions
- Fullscript discounts for supplements
- All employees and eligible dependents receive 12 free therapy sessions per year, plus coaching, meditation, and 24/7 access to Spring Health’s digital tools and care navigation
- 401(k) plan through Betterment, featuring a 100% match on the first 3% and 50% on the next 2% of contributions—fully vested from day one
- 18 weeks of fully paid parental leave, with the flexibility to phase your return
- Four weeks of paid transition time at 80% capacity or four days per week
- 15 vacation days, 7 sick/safe days, 2 personal days, 10 Recharge Days (Summer + Winter), and 15 paid company holidays each year
- Remote-first culture that prioritizes autonomy and clarity
- $750 one-time remote work setup stipend
- $450 quarterly wellness and workplace stipends via JOON
- Pet insurance
- Life and disability coverage
- Learning & development
- A vibrant culture rooted in science and impact
Company Overview
Company H1B Sponsorship