Note: The job is a remote job and is open to candidates in USA. CenterWell is a healthcare services business focused on integrated, personalized experiences for patients. The Senior Product Manager will manage and evolve AI products across Home Health, Primary Care, and Pharmacy, assess AI investments, coordinate executive collaboration, and establish governance and best practices for product development.
Responsibilities
- Improve understanding across AI projects under CenterWell by identifying opportunities for shared capabilities and strategic reuse
- Assess proposed AI investments for value, scalability, duplication risk, and understanding of CenterWell's AI product strategy
- Facilitate collaboration among executive partners to promote AI product projects
- Assist refinement of business cases, value hypotheses, and success metrics to support investment decisions
- Create a portfolio-level view of AI products, dependencies, roadmaps, and opportunities across CenterWell
- Establish best practices, governance approaches, and product frameworks that promote consistency and accelerate delivery across AI projects
- Communicate portfolio strategy, product recommendations, and AI investment opportunities to senior leaders and partners across departments
- Support test-and-learn projects to validate AI concepts and refine product solutions based on performance data and feedback
- Ensure all solutions align with human-centered design principles and improve experiences for associates, patients, providers, and members
- Stay current on latest trends in AI, automation, and healthcare improvement to inform opportunity development
Skills
- Bachelor's degree in Business, Healthcare, Engineering, Information Technology, or a related field
- 5+ years of experience in product management or related roles
- Experience with AI/ML products and latest generative AI applications within healthcare
- Experience working in environments with product, engineering, operations, and partners
- Analytical skills with experience using data to define metrics, measure value, and guide decisions
- Experience with process mapping and workflow analysis, including identifying inefficiencies and improvement opportunities
- Can work Eastern Time Zone hours
- While this is a remote position, occasional travel to Humana's offices for training or meetings may be required
- Experience with AI products in healthcare environments, including clinical workflows, pharmacy operations, or care delivery models
- Experience with portfolio management, including product roadmap refinement across several projects
- Experience defining and tracking KPIs, leading indicators, and value realization metrics
- Familiarity with design and collaboration tools (e.g., Figma, Miro, or Visio)
- Experience working in Agile or test-and-learn environments
Benefits
- Eligibility for a bonus incentive plan based upon company and/or individual performance.
- Medical, dental and vision benefits.
- 401(k) retirement savings plan.
- Paid time off.
- Company and personal holidays.
- Paid parental and caregiver leave.
- Short-term and long-term disability.
- Life insurance.
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