Note: The job is a remote job and is open to candidates in USA. Management Science and Innovation (MSI) Consulting, LLC is a management consultancy serving industry, government, nonprofit, and higher-education clients. The Senior Process Improvement Analyst will support federal emerging-technology engagements by gathering and translating requirements, facilitating process and stakeholder discussions, refining solution designs, and communicating project status, risks, and recommendations.
Responsibilities
- Facilitate excellent customer experiences for clients and stakeholders
- Gather, document, and translate business requirements into technical documentation
- Facilitate process walkthroughs and stakeholder discussions
- Collaborate with business process owners, system / application owners, and developers to refine solution designs
- Communicate and track risks or blockers to project leadership
- Define acceptance criteria and supporting testing and validation
- Communicate insights, progress, risks, and recommendations to clients and stakeholders
Skills
- • Bachelors, Masters, or PHD in Computer Science, Information Technology, Engineering, Supply Chain Management, a related Business Degree, or another relevant field. Note: Experience in lieu of an advanced degree is acceptable
- • 5+ years of experience in a senior process improvement role; ideally managing both projects and coworkers
- • Requirements gathering and process mapping (BPMN, swim lanes, SOPs)
- • Data analysis and documentation (Excel, SQL, Confluence, Jira)
- • Strong communication and stakeholder management skills
- • Systems thinking and root cause analysis
- • Understanding of automation, APIs, and digital transformation concepts
- • Ability to bridge business and technical teams
- • Bachelor's (Required)
- • Knowledge of procurement, finance, or compliance processes; especially within the Federal Government
- • Experience working with technical teams in Agile environments
- • Familiarity with federal documentation standards
- • Prior experience in process improvement or Lean/Six Sigma
- As a HUBZone certified company, we encourage applicants who live in a HUBZone, as designated by the Small Business Administration (SBA), to apply for this position
- Work Location: Fully remote; infrequent onsite presence in the Washington D.C. area may be required
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- Paid time off
- Parental leave
- Fully remote work; infrequent onsite presence in the Washington D.C. area may be required
Company Overview