Note: The job is a remote job and is open to candidates in USA. Cloudflare is seeking a principal individual contributor to drive data strategy and execution for its Revenue Operations team. The role focuses on improving customer and firmographic data quality and governance, implementing AI to reduce inefficiencies, and partnering cross-functionally to scale data processes and support strategic priorities.
Responsibilities
- Build a roadmap to improve Cloudflare’s abilities to be more agile and have a trustworthy, fresh, expeditious customer and firmographic data strategy and governance framework
- Build and execute AI implementation to reduce current day inefficiencies caused by unclear or absent data
- Establish a strong and productive engagement with Cloudflare’s Data, Intelligence, and Analytics and IT teams to implement and optimize hardened data management tools and technologies ensuring alignment with business needs and scalability
- Collaborate cross-functionally within Revenue Operations to build a change review board or other advanced governance system to reduce friction between Field needs and data governance
- Create and maintain playbooks and documentation for completing repeatable tasks to ensure compliance with relative policies
- Identify and partner with owners of data sources in the CRM system to ensure accountability
- Work with stakeholders to address data-related issues, resolve conflicts, and ensure effective communication and change management
Skills
- Minimum 12 years of experience in Sales Operations or a CRM architecture function
- Experience leveraging AI tools to build automation, simplify decision making, and reduce complexities
- Strong proficiencies in building account hierarchies for fast-growing B2B/B2C companies
- Extensive experience in processes, techniques and tactics to scale global data quality, including and not limited to deduplication, firmographic, as well as technographic data enrichment
- Experience understanding and evaluating integrations between CRM and external data systems
- Experience using various firmographic data sources and how to leverage each source
- Extensive experience working with Salesforce tooling ecosystem and the related teams
- Established history of driving multiple complex projects at the same time to on-time completion in a fast-moving environment
- Excellent verbal and written communication skills
- Strong quantitative skills and high data fluency
- Ability to draw and map data models and strong data engineering skills
- You are right for this role if you excel at building data infrastructure at scale, driving data governance across business, and understand the nuances and challenges of the intersection between Go-To-Market business and data needs
- An experienced Sales Operations professional
- Any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license
Benefits
- This position is available remote in the U.S.
- This role is eligible to participate in Cloudflare’s equity plan.
- For employees in the United States: Medical/Rx Insurance
- For employees in the United States: Dental Insurance
- For employees in the United States: Vision Insurance
- For employees in the United States: Flexible Spending Accounts
- For employees in the United States: Commuter Spending Accounts
- For employees in the United States: Fertility & Family Forming Benefits
- For employees in the United States: On-demand mental health support and Employee Assistance Program
- For employees in the United States: Global Travel Medical Insurance
- For employees in the United States: Short and Long Term Disability Insurance
- For employees in the United States: Life & Accident Insurance
- For employees in the United States: 401(k) Retirement Savings Plan
- For employees in the United States: Employee Stock Participation Plan
- For employees in the United States: Flexible paid time off covering vacation and sick leave
- For employees in the United States: Leave programs, including parental, pregnancy health, medical, and bereavement leave
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