Note: The job is a remote job and is open to candidates in USA. IBM is a consulting and professional services company helping clients with business and technology transformation. IBM is seeking a Senior Oracle Cloud Program Manager to lead public sector and K12 client engagements, manage project portfolios, develop delivery strategies, and drive customer success and profitable growth.
Responsibilities
- Improve customer success through customer-centric engagement and high customer satisfaction
- Establish public sector/k12 industry best practices and customer advocacy within IBM delivery
- Orchestrate delivery-led growth and partnership with public sector/k12 clients
- Create customer forums and groups to enhance IBM client experience and IBM industry presence
- Administer IBM engagement by expanding IBM Service Lines within our public sector clients
- Direct multiple project work teams, collaborating closely with project managers, account managers, and delivery leadership. Direct development and integration of project deliverables. Set project objectives and priorities. Monitor project progress, performance, and staffing requirements
- Provide leadership and creativity in structuring large client engagements, typically with multi-year contracts, multiple sub-contractors, and numerous phases
- Successfully and profitably manage the delivery of a portfolio of public sector projects and services within planned timelines, budgets, margins, and quality specifications. Use appropriate methodologies (such as risk mitigation/management, change/control management and contract management)
- Write accurate and effective statements of work so that both the client and IBM staff understand the project expectations and roles
- Identify and pursue new business opportunities that result in profitable revenue growth within the existing client bases, and sells (i.e., qualifies, prices, negotiates) services within one's area of expertise
- Participate in sales and presales activities for new public sector client pursuits, representing IBM’s delivery methodology, approach, and expertise within the prospect’s particular government vertical
- Establish strong client relationships to leverage public sector expertise to translate the client’s long-range requirements and objectives into a services strategy
- Establish strong partnerships with client’s senior management and executive levels, navigating through project progress, anticipating and communicating issues with resolution options, representing IBM on executive steering committees, and serving as an escalation point. Maintain long term client relationships after project completion
- Function as an expert in one or more solution areas; use expertise to determine how the particular solution fits into the client’s business and generates growth for IBM
- Establish and maintain relationships with public sector trade associations, regulatory organizations, and key government executives
Skills
- Bachelor's Degree
- A minimum of 15 years of consulting experience or equivalent, with at IBM 6 years of managing projects/programs at other consulting firms supporting public sector clients
- Prior experience with ERP and HCM SaaS applications preferably with Oracle Cloud
- Prior experience performing the job of an architect or solutions specialist, business development manager (or consultative selling /closing experience), or project manager
- A sustained record of developing new add-on, profitable business
- Strong communication skills with experience developing relationships with a variety of clients at all levels. Strong presentation and listening skills
- Collaborative team player who demonstrates willingness to support multiple aspects of the business with an ability to work in a IBM-paced environment with diverse groups
- Attention to detail – a natural curiosity to dig deeper to understand problems and to relentlessly strive to find a solution
- In-depth knowledge of public sector organizations, processes, challenges, common systems, and technologies
- Active participation in professional associations, industry roundtables, etc
- This job can be performed from anywhere in the US
- The expectation to travel to customer site when needed
- Travel required Up to 40% or 2 days a week (home on weekends- based on project requirements)
- Master's Degree
- Advanced Oracle Solutions Knowledge: Experience with Oracle Enterprise Applications implementation and delivery, including expertise in Oracle solutions
- Complex Project Environment Exposure: Familiarity with managing large-scale projects, including experience with project management methodologies in complex environments
- Cross-Functional Leadership Skills: Experience in leading high-performing teams, including IBM, client, and third-party vendor resources, to achieve project objectives
Benefits
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- 401(k)
- Cash balance pension plan
- IBM Employee Stock Purchase Plan
- Financial counseling
- Life insurance
- Short- and long-term disability coverage
- Opportunities for performance-based salary incentive programs
- 12 paid holidays
- Minimum 56 hours paid sick time
- 120 hours paid vacation
- 12 weeks parental bonding leave in accordance with IBM Policy
- Other Paid Care Leave programs
- Paid family leave benefits to eligible employees where required by applicable law
- Training and educational resources on IBM’s personalized, AI-driven learning platform
- Industry-recognized certifications to achieve career goals
- Diverse and inclusive employee resource groups
- Giving and volunteer opportunities
- Discounts on retail products, services & experiences
- Hybrid work arrangement
Company Overview