Note: The job is a remote job and is open to candidates in USA. Qolo, now part of Computer Services, Inc. (CSI), provides modern payment solutions including a unified ledger, card issuing, digital wallets, and real-time transaction processing. The Senior Onboarding Project Manager will lead complex, customer-facing onboarding and integration projects, coordinating with banks, card networks, fulfillment providers, and cross-functional teams to deliver secure payment programs on time, within scope, and with high quality.
Responsibilities
- Serve as the Directly Responsible Individual accountable for overall success of your onboarding projects, including scope, timeline, quality, and stakeholder alignment
- Lead and manage complex onboarding projects, ensuring they are completed on time, within scope, and within budget
- Identify, sequence, and drive completion of all project tasks and workstreams required for timely project delivery
- Maintain and manage core project artifacts (e.g., project plans, RAID logs, decision logs, status reports) so that all stakeholders have a clear view of progress and risk
- Develop a clear understanding of each program’s funds flows and how they map to Qolo’s unified ledger (accounts, hierarchies, and reconciliation), ensuring onboarding designs support accurate settlement and reporting
- Serve as the primary point of contact for customers and internal stakeholders during onboarding, ensuring clear expectations and a consistent experience
- Collaborate with cross-functional teams — including Product, Engineering, Risk/Compliance, Operations, and Commercial owners — to meet project goals and customer expectations
- Facilitate effective project governance, including regular status meetings, executive readouts, and decision forums for your programs
- Manage dependencies with external partners (banks, networks, card fulfillment providers, and other third parties) to keep work moving and unblock issues
- Proactively identify project risks and issues, maintain RAID visibility, and execute mitigation and contingency plans before they impact launch
- Drive structured change control: ensure scope changes are documented, assessed (timing, cost, risk), and communicated to customers and internal stakeholders
- Escalate critical risks and decisions to leadership with clear options and recommendations
- Develop and refine onboarding strategies, playbooks, and templates to improve customer time-to-value and operational efficiency
- Capture lessons learned from each onboarding project and feed them back into Qolo’s standard methodology, documentation, and tooling
- Mentor and coach other project managers and onboarding team members on best practices, helping to raise the overall bar for delivery
- Ensure compliance with Qolo policies, processes, and standards throughout the project lifecycle
- Partner with Risk, Compliance, and Legal teams to ensure onboarding activities align with regulatory expectations and sponsor bank requirements
- Contribute to internal documentation, runbooks, and training that help Qolo teams support customers effectively post-launch
Skills
- 5+ years of experience in customer-facing, complex, enterprise project delivery or project management roles (e.g., Onboarding/Implementation, Professional Services, Program Management)
- Excellent understanding of the payments ecosystem, with a particular focus on card issuing and related bank, network, and fulfillment partner interactions
- Demonstrated success leading API-driven or technical integrations between customers and a SaaS/platform provider
- Proven ability to prioritize, manage, and deliver multiple complex projects on time in a fast-paced, high-growth environment
- Highly self-motivated; comfortable operating under aggressive timelines and in ambiguous environments
- Ability to build strong working relationships and influence across multiple teams and levels, both internally and externally
- Comfort working across product, technology, legal, operations, and commercial teams, and translating technical platform capabilities into clear business value for customers
- Superior communication skills (interpersonal, verbal, written, and presentation) with the ability to tailor messaging for both executives and day-to-day operators
- Proficiency with standard project management tools and practices (e.g., project plans, RAID logs, Gantt/roadmaps, stakeholder RACI) and collaboration tools (e.g., Jira/ClickUp, Confluence/Docs, Slack/Teams)
- Location: Remote-first
- Work style: This is a highly collaborative role that requires comfort working across time zones and functions; limited travel (e.g., up to 10–20%) may be required for key customer launches or internal planning sessions
- Experience working within issuer processors, banks, card networks, or card fulfillment providers
- Experience with ledger or accounting concepts (e.g., account structures, reconciliation, treasury operations) for bank or fintech programs
- Direct experience in fintech, payments, or card issuing programs (e.g., virtual cards, commercial card programs, digital wallets)
- Prior ownership of onboarding or implementation methodology, including templates, playbooks, and standard operating procedures
- Experience mentoring or coaching other project managers or implementation leads
Benefits
- Opportunity to help shape the future of banking and fintech by solving problems created by legacy infrastructure and complex core banking needs.
- Work on high-impact, visible customer launches with leading financial institutions, fintechs, and payments companies.
- Collaborate with a mission-driven team with deep experience in payments and financial technology — and who are eager to learn from your expertise.
- Comprehensive benefits.
- Remote-first culture with flexibility in how and where you get great work done.
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