Note: The job is a remote job and is open to candidates in USA. Trak group is partnering with a growing client in Hamilton, Ohio that’s expanding its Shared Services team. They are seeking a Senior Network Engineer to design, implement, maintain, and troubleshoot enterprise network environments within a 24x7x365 managed services operation.
Responsibilities
- Design, configure, deploy, document, and support secure enterprise LAN, WLAN, and WAN solutions
- Troubleshoot complex network connectivity, performance, and availability issues
- Support routers, switches, wireless networks, firewalls, VPNs, and other network infrastructure
- Manage environments utilizing technologies from Cisco, Fortinet, Palo Alto, Arista, Brocade, Ubiquiti, and other manufacturers
- Support MPLS, VPN, SD-WAN, wireless, firewall, and network security technologies
- Conduct regular environment reviews and client health checks to identify performance, capacity, and resiliency improvements
- Monitor network growth and recommend infrastructure enhancements
- Respond to and resolve customer incidents and service requests within established SLAs
- Follow ITIL-based incident, problem, change, configuration, performance, and capacity management processes
- Participate in major incident response and complex troubleshooting efforts
- Perform vulnerability remediation and support security incident response activities
- Maintain accurate network documentation, asset inventories, and CMDB information
- Participate in a rotating 24x7 after-hours on-call schedule
- Serve as a senior escalation point for Tier I and Tier II technical teams
- Provide technical leadership, mentoring, and training to junior engineers and support staff
- Develop repeatable technical procedures and identify opportunities to automate recurring tasks
- Collaborate across technical teams to resolve complex customer issues
- Document solutions, configurations, troubleshooting procedures, and operational standards
- Work directly with customers to troubleshoot technical issues and communicate resolution plans
- Maintain a strong understanding of client environments, service offerings, and SLAs
- Provide professional technical guidance and recommendations to customers
- Deliver a high level of responsiveness and customer service throughout the support process
Skills
- Minimum of 5 years of Network Engineering or Network Administration experience within enterprise or managed services environments
- Strong knowledge of network architecture, design, implementation, administration, and support
- Strong understanding of TCP/IP, ARP, DNS, HTTP/HTTPS, and related networking protocols
- Experience with MPLS and VPN technologies, including remote-access and site-to-site VPNs
- Experience supporting multi-vendor network environments, including platforms such as Cisco, Fortinet, Palo Alto, Arista, Brocade, and Ubiquiti
- Knowledge of wireless networking technologies
- Experience with traditional and next-generation firewalls, including IDS, IPS, DPI, access controls, and network security
- Experience with ticketing and IT service management systems
- Strong troubleshooting and problem-solving abilities
- Excellent customer service, communication, organizational, and interpersonal skills
- Ability to independently prioritize and resolve multiple technical issues
- Availability to participate in rotating 24x7 on-call support
- Ability to travel locally and overnight as needed, typically less than 10%
- Experience with VMware NSX
- Experience with SD-WAN technologies
- Knowledge of VoIP technologies
- Experience with SIEM platforms and security operations
- ITIL v3 Foundation certification
- Major Incident Management experience
- Server+, Network+, and/or A+ certifications
- Experience with automation or configuration management technologies such as Python, Ansible, Puppet, Chef, or SaltStack
- Associate or bachelor's degree, technical school training, or relevant military technical experience
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