Note: The job is a remote job and is open to candidates in USA. The client is a credit card company seeking a Senior Manager – Wrike to oversee the administration, governance, and adoption of its Wrike enterprise platform. The role manages licenses and user enablement, supports team onboarding and workflow optimization, leads governance activities, and helps implement integrations and new Wrike capabilities.
Responsibilities
- Configure and maintain Wrike account settings, including account-level templates, custom fields, custom item types, and user groups. Drive resolution of governance issues
- Develop and implement best practices for Wrike usage across the organization
- Lead the Wrike Governance Council: a team of Admins with bi-Monthly calls, creating a supportive center of excellence environment to discuss new features, updates and governance issues
- Assign new licenses, manage user permissions, license types, and user groups
- Offboard departing team members by deactivating accounts
- Maintain license group dashboard
- Lead a quarterly license audit with the Wrike Governance Council / Team Admins to identify users who can be downgraded or no longer need a license
- Support new team admins with designing and optimizing their workspaces, developing dashboards, reports, custom item types, request forms, etc. to fit the teams’ needs
- Provide training and support to new teams and new users
- Analyze team workflows and identify opportunities to improve efficiency within Wrike
- Troubleshoot basic Wrike user issues and answer questions regarding functionality
- Work with team leads and Wrike to bring and share best practices and customer success opportunities
- Support new technology integrations and roll-outs, including Teams/Outlook integration user training, Wrike MCP Server implementation
- Stay up-to-date on the latest Wrike features and updates, recommending and implementing those that benefit the team
- Collaborate with the IT team to resolve any complex technical problems
Skills
- Wrike power user and/or consulting experience
- Strong understanding of project management methodologies and best practices
- Excellent organizational skills with a keen eye for detail
- Proven ability to manage multiple tasks simultaneously and prioritize effectively
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with various teams
- Proficiency in using web-based applications and software
- Problem-solving skills and the ability to find solutions independently
- Minimum 3 years of experience managing Wrike or another enterprise platform (Wrike/Asana/Workfront Certification is a plus)
Benefits
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
- Remote work arrangement
Company Overview
Company H1B Sponsorship