Note: The job is a remote job and is open to candidates in USA. CVS Health is focused on building a more connected and compassionate health experience. The Lead UX Designer will shape the experience of complex enterprise-grade platforms, focusing on designing intuitive and scalable experiences for developer tooling and security products. This role involves leading design strategy, mentoring designers, and collaborating with cross-functional teams to deliver impactful solutions.
Responsibilities
- Design intuitive, efficient experiences for complex enterprise systems, including developer platforms, cloud infrastructure tools, and security products
- Translate deeply technical workflows, architectures, and data models into clear, user-centered solutions that improve usability and productivity
- Lead end-to-end design across the product lifecycle, including user research, interaction design, prototyping, and usability evaluation
- Partner closely with engineering, product, security, and platform teams to define problems, shape solutions, and deliver at scale
- Apply systems thinking to design across interconnected tools and services, ensuring consistency and extensibility
- Drive a lean, iterative approach grounded in experimentation, rapid feedback, and continuous learning
- Mentor and guide designers, advocating for best practices in enterprise UX, accessibility, and responsible AI use
- Align design decisions to business, operational, and technical outcomes, demonstrating measurable impact
Skills
- 7+ years of professional experience in UX design, with a strong focus on enterprise or technical products
- 5+ years applying user-centered design methods from discovery through implementation
- 5+ years of experience in at least two core design disciplines: user research, interaction design, or visual design
- 5+ years partnering closely with engineering teams and influencing product direction
- 3+ years working in agile, lean, or iterative development environments
- 2+ years of experience designing for developer tools, infrastructure platforms, security products, or other highly technical domains
- 2+ years of experience designing for complex systems, data-heavy interfaces, or cloud-based platforms
- 5+ years of experience designing and prototyping tools such as Figma, Miro, or similar
- Working knowledge of modern front-end technologies and design systems (e.g., HTML/CSS, React, Angular, Material or enterprise design systems)
- Strong systems thinking, technical fluency, and ability to understand complex architectures and workflows
- Demonstrated ability to align design decisions to business goals and deliver measurable outcomes
- Experience designing for internal platforms or tools used by engineers, DevOps, SRE, or security teams
- Familiarity with cloud platforms (AWS, Azure, Google Cloud Platform), infrastructure concepts, or observability/security tooling
- Experience working on data visualization, monitoring dashboards, or workflow-heavy enterprise applications
- Strong understanding of AI/ML-enabled product experiences or designing AI-assisted workflows
- Experience using AI tools to support design workflows, including research synthesis, ideation, prototyping, or content generation
- Experience advocating for UX within large-scale technical organizations
- Exceptional written, verbal, and visual communication skills, with the ability to explain complex concepts clearly
- Experience mentoring designers and elevating team practices
- Knowledge of healthcare or regulated industries
Benefits
- Eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above
- Includes an award target in the company's equity award program
- Eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families
- Benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility
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