Note: The job is a remote job and is open to candidates in USA. Capital One is a leading financial services company that has embraced technology and data to innovate. They are seeking a Senior Manager of Technical Writing to define documentation strategy and mentor a team of writers, ensuring that complex information is translated into user-friendly content for their software solutions.
Responsibilities
- Lead, mentor, and grow a team of technical writers. Conduct regular 1-on-1s, provide actionable feedback, and support career development
- Define the documentation vision, including tool selection, style guides, and information architecture
- Act as the primary bridge between Engineering, Product Management, and Support to ensure documentation is integrated into the Software Development Life Cycle
- Prioritize projects and manage the team’s bandwidth to meet tight release deadlines without sacrificing quality
- Create and implement documentation strategy within a cross-functional organization that supports documentation usability and innovation
- Review documentation for consistency across processes through application of standards and style guides
- Maintain and improve our Docs-as-Code workflow (Git, Markdown, CI/CD pipelines)
- Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership
- Create technical documentation for APIs, SDKs and integrations
- Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions
- Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.)
- Conduct in-depth interviews with subject matter experts to fully understand the architecture or products
- Collaborate with engineers, product managers and architects on a daily basis to develop, publish and maintain high quality customer-focused documentation
- Rely upon metrics and other forms of data to understand the variation in utility of the content, identify areas in need of review, and to drive planning & prioritization
- Develop Content that drives searchability for SEO and LLM optimization
- Maintain and continuously update content management system(s) of documentation
Skills
- Bachelor's degree or military experience
- At least 10 years of experience writing technical documentation for software solutions
- At least 4 years of people management experience
- At least 3 years of experience with Markdown and Git
- 5+ years experience working with documentation authoring tools, e.g., Hugo, GitBook, and Confluence
- Experience writing technical documentation for data security software
- Skilled at transforming deeply technical content into clear, useful customer-focused materials
- Ability to collaborate with developers to translate their content into easily understood documentation
- Experience writing in an Agile software development process
- Strong understanding of data management technologies and processes
- 3+ years of experience with SDLC
- 3+ years of experience in software development
- 1+ year experience in a financial services industry
- 3+ years experience working in an Agile environment
Benefits
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
- A comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
Company Overview