Note: The job is a remote job and is open to candidates in USA. Pindrop is an identity trust and fraud detection platform company serving voice, video, and digital interactions. The Senior Manager, Software Engineering (Protect) will lead a key engineering area, manage and develop engineers, and oversee the delivery and operation of scalable, high-performance services for real-time fraud detection.
Responsibilities
- Lead the strategy, execution, and day-to-day engineering operations for a key Protect domain, with a focus on reliability, delivery quality, and technical health
- Manage, mentor, and grow a team of engineers, building a culture of ownership, continuous improvement, and strong technical execution
- Stay close to the architecture and implementation details, moving comfortably between planning, technical design, and operational problem-solving when needed
- Partner with Product, Research, SRE, and adjacent engineering teams to prioritize work, remove bottlenecks, and deliver scalable solutions in a multi-cloud environment
- Strengthen engineering fundamentals across your area, including observability, incident response, quality practices, CI/CD, and team operating cadences
- Use data, metrics, and technical judgment to identify systemic issues, improve team effectiveness, and raise the bar on execution
Skills
- You are a technically credible, hands-on leader who can move from strategy to architecture to day-to-day execution without losing the trust of the team
- You are collaborative and culture-driven, and you know how to energize a team while partnering effectively across functions
- You are resilient, calm under pressure, and comfortable making sound decisions in ambiguous or high-stakes situations
- You are an influential communicator who can translate technical priorities and tradeoffs into clear business impact for stakeholders
- 6+ years of experience in software, platform, or cloud engineering, including direct responsibility for team leadership and delivery outcomes
- Strong hands-on experience building and operating distributed systems in AWS and/or GCP, with familiarity in Kubernetes, CI/CD, and cloud-native engineering practices
- Proven ability to lead engineers through execution, improve engineering processes, and deliver reliable systems in production
- Strong technical grounding in modern backend engineering, observability, and operational excellence
- Experience in fraud prevention, authentication, voice biometrics, trust and safety, or related security products
- Prior hands-on experience as a software, infrastructure, or platform engineer before moving into management
- Experience working in high-growth SaaS environments where speed, scale, and cross-functional execution all matter
Benefits
- RSUs (Restricted Stock Units) for all employees
- Remote-first environment - giving you flexibility and autonomy in how you structure your day.
- Regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
- Unlimited Paid Time Off (PTO)
- Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
- Best-in-class Health Savings Account (HSA) employer contribution
- Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
- Paid Parental Leave - Including birth, adoptive & foster parents
- One year of diaper delivery for your newest addition to the family!
- Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
- Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
- Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.
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