Note: The job is a remote job and is open to candidates in USA. Cornerstone OnDemand is a company that powers the potential of organizations and their people to thrive in a changing world. They are seeking a Senior Manager of Services Engineering & Programs who will be responsible for designing and scaling repeatable services offerings that align with product strategy and customer needs, while collaborating closely with Product, Sales, and Delivery teams.
Responsibilities
- Partner with Product and Engineering to define how services offerings align to product capabilities and roadmap
- Translate product features and releases into clear services opportunities and delivery approaches
- Ensure services are positioned to drive product adoption and customer outcomes
- Own the development and scaling of services offerings
- Mobilize and coordinate a virtual Services SME network to define standards of excellence and contribute deep domain expertise
- Leverage SME expertise to codify best practices and define 'what good looks like' across priority offerings
- Translate offerings into repeatable delivery models, playbooks, and execution frameworks
- Pilot offerings with regions and customers and refine based on real-world execution
- Ensure offerings are designed for consistency, scalability, and partner delivery
- Partner with Sales and GTM teams to define positioning, messaging, and packaging of services offerings
- Enable the field to effectively sell and position services, improving attach rates and consistency
- Support strategic deals with offering expertise and solution alignment
- Define delivery approaches for priority offerings to ensure consistent, high-quality execution
- Develop and standardize implementation frameworks, templates, and delivery artifacts aligned to specific offerings
- Establish clear delivery standards and expectations, with adoption reinforced through regional leadership and enablement
- Define requirements for systems and tools (e.g., PSA, Services Delivery Tool) to support methodology and desired outcomes
- Ensure methodology, tooling, and execution are aligned to drive efficiency, predictability, and time-to-value
- Define success metrics for services offerings aligned to customer outcomes and business impact
- Partner with Customer Success and Delivery teams to track performance and identify improvement opportunities
- Ensure services are designed and delivered to drive measurable value
Skills
- 10+ years in Professional Services, Services Engineering, or Delivery Excellence in SaaS or enterprise technology
- Proven experience designing and scaling services offerings or delivery models
- Experience partnering cross-functionally with Product, Sales, and Customer Success
- Strong ability to translate strategy into practical, executable programs
- Demonstrated ability to influence without authority and drive alignment across teams
- Deep understanding of services delivery realities and customer lifecycle
Company Overview
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